Employee Housing Coordinator

Isla Bella Beach Resort
1 Knights Key Blvd
Marathon, FL 33050, USA

Description

Employee Housing Coordinator

Job Summary

Isla Bella Beach Resort is seeking a proactive and highly organized Employee Housing Coordinator to oversee the day-to-day operations of our employee housing program while providing administrative support to the People + Culture department.

This position is responsible for the overall coordination of employee housing, including occupancy planning, resident communication, move-ins and move-outs, inspections, unit readiness, housing documentation, and vendor coordination. The Employee Housing Coordinator will also serve as an administrative resource for the People + Culture office, helping maintain an organized and efficient workplace and supporting routine HR functions.

The ideal candidate has experience in property management, residential housing, apartment operations, leasing, or resident services and is comfortable balancing administrative responsibilities with an active presence throughout our employee housing locations. Success in this role requires initiative, strong follow-through, attention to detail, sound judgment, and a service-oriented approach.

Key Responsibilities

Employee Housing Operations

Coordinate the day-to-day operations of the resort's employee housing program across multiple housing locations

Manage housing assignments, move-ins, transfers, consolidations, and move-outs

Monitor current and upcoming occupancy and proactively plan for anticipated housing needs

Partner with People + Culture and Recruiting to forecast housing needs for incoming employees

Conduct move-in, move-out, and routine housing inspections

Coordinate apartment turnovers and ensure units are clean, safe, properly furnished, and ready for incoming residents

Partner with Engineering, Housekeeping, and outside vendors to coordinate maintenance, repairs, pest control, cleaning, and other housing needs

Coordinate access to occupied units for approved vendors and maintenance personnel when necessary

Track open housing work orders and follow through to completion

Maintain inventory of furniture, appliances, linens, keys, and other housing assets

Identify housing supplies, furnishings, appliances, or other items that need to be purchased and communicate ordering needs to the People + Culture Manager

Document unit damages and coordinate necessary follow-up, repairs, or replacements

Maintain organized housing storage and supply areas

Manage housing assignments effectively to maximize available occupancy

Property & Unit Readiness

Prepare apartments and bedrooms for incoming residents, including bed and linen setup and other turnover needs

Assist with light cleaning and organization when necessary to ensure units are ready for occupancy

Coordinate and maintain linens and housing supplies for resident arrivals

Address basic household needs such as replacing light bulbs, batteries, and similar items

Assist with organizing and relocating housing supplies, furnishings, and household items as needed

Regularly assess housing locations for cleanliness, maintenance, safety, inventory, and operational needs

Escalate larger maintenance, repair, or property concerns to the appropriate department or People + Culture Manager

Resident Services & Housing Administration

Serve as the primary point of contact for employees residing in company housing

Communicate housing policies, expectations, move-in and move-out procedures, inspections, and community standards

Respond to resident questions, concerns, and housing requests in a timely and professional manner

Address roommate concerns and assist with conflict resolution when appropriate

Maintain positive resident relationships while consistently and fairly enforcing housing expectations

Prepare and maintain leases, housing agreements, occupancy records, resident files, and related documentation

Maintain accurate housing rosters and availability records

Coordinate housing charges including rent, deposits, prorated amounts, damages, and outstanding balances

Ensure accurate housing deductions are communicated for payroll processing

Monitor housing balances and assist with follow-up on outstanding amounts

Document housing incidents, policy violations, damages, and required follow-up

Maintain accurate and organized housing records and reporting

People + Culture & Office Administration

Provide day-to-day administrative support to the People + Culture department

Maintain an organized, professional, and well-stocked People + Culture office

Monitor office supplies, forms, onboarding materials, and other departmental resources and notify the People + Culture Manager when items need to be ordered or replenished

Maintain organized storage areas, files, supplies, and shared P+C resources

Assist with new hire onboarding and orientation

Support completion and organization of employment paperwork and I-9 documentation

Assist with interview scheduling and recruiting coordination

Maintain employee files and People + Culture documentation

Assist with preparation and organization of materials for trainings, meetings, employee events, and recognition initiatives

Support employee engagement activities and departmental projects

Assist employees with routine People + Culture questions and direct more complex matters to the appropriate P+C leader

Provide additional administrative support to the People + Culture Manager as needed

Qualifications

Minimum of 1 year of experience in property management, apartment operations, residential leasing, employee housing, student housing, or resident services required

Experience with move-ins, move-outs, inspections, unit turnovers, maintenance coordination, or residential occupancy strongly preferred

Previous hospitality or employee housing experience is a plus

Previous Human Resources or office administration experience is helpful but not required

Strong organizational, administrative, and time-management skills

Proactive approach with the ability to identify needs, establish priorities, and follow through with limited supervision

Strong resident relations and customer service skills

Ability to handle resident concerns and difficult conversations professionally

Strong attention to detail and accurate recordkeeping

Ability to balance administrative responsibilities with property-based operational needs

Proficiency with Microsoft Office and ability to learn HR, payroll, and housing systems

Valid driver's license required

Physical & Work Requirements

This position works between the People + Culture office and employee housing locations and requires regular movement throughout the housing community.

Ability to regularly travel between the resort and employee housing locations

Ability to conduct apartment and property inspections

Ability to stand and walk for periods of time throughout the workday

Ability to bend, reach, lift, and carry housing and office supplies as needed

Ability to lift and/or move up to 25 pounds

Ability to assist with light unit preparation and housing-related operational tasks

Ability to operate a golf cart or company vehicle as needed

Competitive hourly pay

Paid Time Off

401(k) with employer match

Additional voluntary benefits

Employee housing based on availability

Discounts at EOS Hospitality sister properties

Professional development and career growth opportunities

Isla Bella Beach Resort is an Equal Opportunity Employer (EOE/AA/M/F/D/V).

#INDIB

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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