General Liability Claims Team Lead - GL Exp. Required

Liability Claims Team Lead - General Liability PRIMARY PURPOSE Supervise the operation of a team of examiners for public entity general liability claims for clients; monitor workloads, provide training, and oversee individual claim activities; provide technical/jurisdictional direction for examiner reports; maintain caseload diaries, including frequent updates on complex or high‑exposure claims. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Supervise the operation of a team of examiners for public entity general liability claims. Identify and advise management of trends, problems, and issues; recommend course of action; inform management of new procedures and ideas for continuous process improvement; coordinate with management on office projects. Provide technical and jurisdictional direction to examiner reports on claims adjudication. Compile, review, and analyze management reports and take appropriate action. Perform quality reviews on claims in compliance with audit requirements, service contract requirements, and quality standards. Serve as second level of appeal for client and claimant issues regarding claim‑specific, procedural, or special requests; implement final disposition of the appeal. Review reserve amounts on high‑cost claims and claims over the individual examiner’s authority. Monitors third‑party claims; maintain periodic review of litigated, serious vocational rehabilitation, questionable, and sensitive claims as determined by the client. Maintain contact with the client on claims, promote a professional client relationship; make recommendations to the client as suggested by claim status; provide written summaries of specific claims as requested. Ensure direct reports are properly licensed in the jurisdictions serviced. Ensure claims files are coded correctly and adequately documented by claims examiners. ADDITIONAL FUNCTIONS AND RESPONSIBILITIES Perform other duties as assigned. Support the organization’s quality program(s). SUPERVISORY RESPONSIBILITIES Administer company personnel policies in all areas and follow company staffing standards and training recommendations. Interview, hire, and establish colleague performance development plans; conduct colleague performance discussions. Provide support, guidance, leadership, and motivation to promote maximum performance. QUALIFICATIONS Education: Bachelor’s degree from an accredited college or university preferred. Licensing: Licenses as required. Professional certifications: As applicable to line of business preferred. Experience: Five (5) years of General Liability claims experience or equivalent combination of education and experience required, including two (2) years of claims supervisor experience. BENEFITS AND COMPENSATION Flexible work schedule. Referral incentive program. Career development and promotional growth opportunities. Diverse and comprehensive benefits offering including medical, dental, vision, 401(k) on day one, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other voluntary benefits. Compensation range: $100,000 - $120,000 (subject to jurisdiction). WORK ENVIRONMENT REQUIREMENTS When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking, excellent judgment, troubleshooting, problem‑solving, analysis, discretion, ability to handle work‑related stress, handle multiple priorities, and meet deadlines. Physical: Computer keyboarding. Auditory/Visual: Hearing, vision, and talking. LEGAL AND EQUITY STATEMENTS Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Diego Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws. Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace. #J-18808-Ljbffr Segment (Twilio)