FACT Recovery Coordinator - Knox

Case Management Services

Provides case management services to clients with severe and persistent mental health and substance abuse issues. Implements monitoring system, determines client's needs and ensures delivery of needed treatment and services. Shares on-call responsibility 24 hours per day, 7 days a week.

Essential Duties and Responsibilities

Employees are expected to perform essential duties to performance standards. As needed, reasonable accommodations will be made for otherwise qualified employees with disabilities that are covered by the Americans with Disabilities Act (ADA), in so far as the accommodation does not create an undue hardship on Behavioral Healthcare Partners of Central Ohio, Inc. (BHP).

• Provides case management services to clients with severe and persistent mental health issues and substance abuse issues. Implements monitoring systems, determines client's needs and ensures delivery of needed treatment and services.
• Assists in the development of client Individual Service Plan (ISP) by collaborating with assigned team members, other community and medical providers as appropriate, and conferring with client or client representative. Ensures clients' success to their optimal ability.
• Advocates for clients in the community by obtaining housing, financial assistance, educational and career development, and other services from various social service agencies. Assists clients toward self-sufficiency.
• Provides emotional support by interacting with client. Ensures progress by monitoring emotional and mental health, recovery process, hygiene, living environment, medications, mental health treatment appointments, treatment plans and other areas of personal living.
• Implements skill building activities to assist clients to maximize independence and build social skills. Assists client to utilize community resources and participate in social interaction opportunities.
• Provides client with transportation, based on the client's needs, to medical and other appointments or to food pantry, laundry mat or other daily living activities.
• Collaborates with family members or client representatives by discussing or responding to treatment plans and other needs. Administers family or group treatment services as required by treatment plan.
• Teaches understanding of illness by educating client on symptoms, treatments, coping techniques and other various topics related to mental health issues and substance abuse.
• Completes progress notes and other documents related to client's Individual Service Plan (ISP).
• Maintains confidentiality of HIPAA and other confidential and sensitive information.
• Maintains the highest level of integrity and professionalism in all aspects of job performance.
• Keeps abreast of current trends and "best practices" in the field. Attends and participates in required trainings on topics relevant to the job and to behavioral healthcare.
• Performs job responsibilities and maintains all records in accordance with BHP's policy, procedure and protocol, and as appropriate to the job, all regulatory authorities' accreditation/licensure/certification standards, and all applicable laws and regulations.
• Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required.

Key Performance Indicators

The employee assigned to this position is responsible for achieving each of the following key performance indicators (KPI's) to the specified standard. The employee is likewise accountable for consistently meeting or exceeding all of this job's essential duties to performance standards as are evaluated throughout the course of employment, and which are rated during the performance evaluation period.

1. Meets or exceeds client service goals established for the position.
2. Completes all required documentation on time, and in accordance with agency requirements
3. Develops or maintains client Individual Service Plan (ISP) in accordance with agency requirements.
4. 100% of progress notes are completed and submitted on a weekly basis.
5. 100% cases are closed if not seen within 90 days.

Scope of Supervision

None

Equipment Operated

Computer, telephone, cell phone, copier, fax, and other general office equipment; personal vehicle.

Contacts with Others

Clients, staff, board members, funders, vendors, volunteers, community professionals, general public, consultants, family members and other internal and external job contacts.

Confidential Information and Data

Client records, drug test results, financial information and other confidential or sensitive information.

Working Conditions

Good office working conditions when working in the office. When working in other BHP facilities, the employee is exposed to conditions within those facilities. May be exposed to hostile or dangerous clients and other hostile or dangerous job contacts. May be exposed to contagious diseases. Possible exposure to inclement weather and traffic conditions when traveling to and from worksites. Ability to telework during emergency health related or inclement weather situations, or as required by management.

Usual Physical Demands

The following demands are typically used and exhibited by employees when performing this job's essential duties and responsibilities. They are not, and should not be construed to be qualification standards. Rather, they are illustrated to help BHP and otherwise qualified employee or job applicant with an ADA disability identify essential job duties that need to be reasonably accommodated, and the type of appropriate reasonable accommodation which may be available which does not create an undue hardship on the employer.

The employee frequently converses verbally with others in person and by telephone. The employee regularly exhibits digital dexterity and eye-hand coordination when performing general typing, word processing, data entry, paperwork and other similar tasks. The employee frequently sits for extended periods of time, and frequently walks through various types of environments. Vision demands include close, relatively detailed vision when using a computer screen, and performing other tasks. The employee frequently sits in a vehicle for periods of time while driving to and from various locations.

Required Knowledge, Skills and Abilities

Knowledge of : case management; local community social service resources; client rights; social work ethics; crisis intervention; conflict and anger management; mental illness and substance abuse.

Ability to: apply case management principles to solve problems; analyze emergency situations involving persons with mental illness or substance abuse and determine appropriate response; be objective when managing client cases; maintain accurate and complete work records; accurately post information to written records; develop and maintain effective working relationships with coworkers and other job contacts; demonstrate respect and sensitivity for cultural and personal differences; contribute toward building a positive and productive team working environment; maintain confidentiality of confidential and sensitive information; consistently exhibit job competency, ethical conduct, integrity and trustworthiness; embrace and effectively adapt to organizational change; exhibit behavior and conduct consistent with BHP values and policies.

Skill in: listening; verbal and written communications; key boarding; problem solving; crisis interventions; preparing written reports and case documentation; operation of computer and other job equipment; application of job software including Electronic Health Record software, Microsoft Office Suite software and other job related software.

Qualifications

Education, Experience and Training

Associate's Degree in Human Services or related field with one to three years of case management experience for individuals with mental health or substance abuse issues.

Licenses or Certifications

Qualified Mental Health Specialist (QMHS) required; State of Ohio Driver's License; CPR/BLS Certification required

Additional Qualifications

Upon conditional hire, and as a condition of employment, each employee is required to submit to and pass a drug test, criminal background check, and may be required to submit to driving record check, personal vehicle inspection, and be insurable under BHP's driving insurance provider guidelines depending on job assigned job duties.

Ability to document personal identity and employment eligibility within three days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act (I-9) requirements.