Collections Specialist

Collections Specialist IAre you someone who enjoys problem-solving and connecting with people? As a Collections Specialist I, you'll work directly with customers to understand their situations, identify solutions, and help them get back on the path to financial wellness. You'll build relationships, think critically, and make a meaningful impact every day.What You'll Do:You'll spend your day reaching out to customers with past-due accounts, discussing payment options, and documenting your conversations. When something doesn't add up, you'll dig deeper — researching payment issues, credit reports, and other details to find the root cause. You'll collaborate with your teammates and escalate unique situations as needed, all while maintaining professionalism and empathy.What it Takes:Ability to communicate effectively and professionally (written and verbally), work with speed and accuracy, grasp technical information quickly and work independently and as a team member.Proficiency in Microsoft Word and ExcelWillingness to travel for early trainingBonus Points:1-2 years of experience in customer service, banking, or collectionsWhat We Can Offer You:Medical, dental, vision, STD, LTD, Life insurance, etc.17 days paid time off, 11 paid holidays, and bereavement leaveEducation Assistance ProgramPaid Parental Bonding LeaveWellness benefitsLife event coverageService awardsFinancial benefits including 401(k) match, stock purchase plan and moreGreat deals on both national and local discounts on everything from computers and vacations to phones and retail shoppingLogo wear discountsFree checking account, checks and discounted bank servicesGerman American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.German American Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (pregnancy, sexual orientation, or gender identity), age (40 or older), national origin, genetic information, veteran status, disability, or any other basis protected by law.German American is committed to the full inclusion of all qualified individuals. As part of this commitment, if you require reasonable accommodation in completing the application process, interviewing, or completing any pre-employment testing, please direct your inquiries to our Talent Acquisition team at View phone number on click.appcast.io or View email address on click.appcast.io American employees are required to adhere to laws and regulations applicable to banks and to German American policies and procedures. Applicants should expect to complete necessary pre-employment screening pursuant to these laws, regulations, and policies. German American Bank