Clinic/Practice Assistant, Orthopedics

Clinic/Practice Assistant

Location: 67 Corporate Drive, Portsmouth, NH

Schedule: 8:30 am to 5:00 pm, Monday - Friday

Make an Impact in Orthopedics Join our Orthopedics team as a Clinic/Practice Assistant and help create a welcoming, organized, and efficient experience for every patient. In this non-clinical, patient-facing role, you will support daily practice operations through scheduling, registration, communication, records management, and other essential administrative functions. If you are organized, service-minded, and ready to build your healthcare career with a collaborative team, this is an opportunity to make a meaningful difference every day.

What You'll Do

• Welcome and assist patients while supporting an efficient flow through the practice.
• Schedule patient appointments and maintain accurate appointment records and daily schedules.
• Manage incoming calls, answer routine questions, take complete messages, and connect callers with the appropriate resources.
• Support patient check-in and check-out activities and verify registration information for accuracy.
• Handle messages and documentation related to referrals and prior authorizations.
• Prepare, scan, file, and retrieve documents in patient records, including medical records and laboratory results.
• Process patient billing forms and, when required, accept co-payments.
• Open and distribute mail and faxes and prepare forms, records, schedules, memos, and other materials as directed.
• Monitor the waiting room, respond to patient information needs, and help maintain smooth day-to-day practice operations.

What You'll Bring

• High school diploma or equivalent required.
• Up to one year of healthcare office experience required.
• Basic proficiency with Microsoft Office applications.
• Knowledge of standard office procedures, including filing, copying, scanning, printing, and faxing.
• Confidence using multi-line phone systems, managing routine and non-routine calls, and resolving routine issues appropriately.
• Clear, professional written and verbal communication skills, including the ability to compose emails, memos, and letters and take accurate messages.
• Strong organization and time-management skills, with the ability to balance multiple priorities, follow established protocols, and work effectively within defined systems.

Why Join Mass General Brigham?

Our employees are our most important resource. We offer a comprehensive, contemporary, and highly competitive benefits package designed to support you and your family, including:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• Additional employee perks

Ready to make a difference? Join a supportive team where your work helps create an exceptional experience for patients every day. Come be part of the world's most powerful force in medicinewhere every role matters in changing lives.

MGH Institute of Health Professions