Accounts Receivable Specialist

Job Description

Island Stone North America is seeking a detail-oriented and proactive Accounts Receivable Specialist to join our Finance & Accounting team.

This is a hands-on accounting position responsible for helping ensure customer accounts are accurate, payments are applied timely, past-due balances are actively managed, and discrepancies are researched and resolved. The position works closely with Accounting, Customer Experience, Sales, and our customers to support strong cash flow while maintaining positive customer relationships.

The right candidate will be organized, comfortable working with a high volume of transactions, and willing to take ownership of customer accounts from invoicing through collection and cash application.

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• Manage assigned accounts receivable and customer accounts from invoicing through payment and reconciliation.
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• Process and apply customer payments, including ACH, checks, lockbox deposits, credit cards, and other electronic payments .
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• Accurately apply payments against customer invoices and research unapplied or unidentified cash.
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• Perform daily cash application and ensure customer balances are accurately reflected in the accounting system.
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• Monitor AR aging and proactively follow up on past-due invoices and delinquent accounts .
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• Communicate professionally with customers regarding outstanding invoices, payment status, short payments, deductions, credits, and account discrepancies.
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• Research and resolve payment discrepancies, deductions, chargebacks, unapplied cash, duplicate payments, and other account issues.
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• Prepare and send customer statements, invoice copies, payment reminders, and other supporting documentation.
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• Reconcile customer accounts and research differences between customer remittances and ISNA's accounting records.
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• Assist with customer credit applications, credit limits, credit holds, and account maintenance .
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• Coordinate with Sales and Customer Experience regarding customer payment issues and accounting holds that may affect order release.
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• Assist with processing credit memos, refunds, write-offs, and account adjustments in accordance with company policies and approval requirements.
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• Support month-end close by reconciling AR-related accounts and providing supporting schedules and documentation.
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• Maintain accurate customer records and supporting documentation.
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• Assist with audit requests and provide AR documentation as needed.
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• Identify recurring customer-payment or billing issues and recommend improvements to AR procedures.
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• Assist with other accounting responsibilities and special projects as needed.
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• 3+ years of Accounts Receivable, cash application, collections, or related accounting experience preferred.
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• Experience working in a wholesale, distribution, manufacturing, consumer products, or other high-transaction environment is preferred.
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• Hands-on experience with customer invoicing, payment application, account reconciliations, and collections .
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• Experience researching and resolving payment discrepancies and customer account issues.
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• Working knowledge of general accounting principles and the relationship between AR, cash, revenue, and the general ledger .
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• Experience with an ERP/accounting system; NetSuite experience is strongly preferred .
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• Experience with lockbox processing, ACH payments, credit-card payments, payment portals, or electronic remittance information is a plus.
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• Strong Excel skills and ability to organize and analyze customer account information.
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• Strong attention to detail and commitment to accuracy.
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• Ability to manage multiple priorities and follow through on outstanding issues.
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• Strong written and verbal communication skills.
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• Ability to communicate professionally and confidently with customers regarding payment and collection matters.
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• Strong problem-solving skills and willingness to research discrepancies rather than simply passing issues to another team member.
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• Ability to work independently while collaborating effectively with Accounting, Sales, Customer Experience, and other departments.
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Success in this position means maintaining accurate and current customer accounts , applying cash promptly, keeping unapplied cash and account discrepancies to a minimum, following up consistently on past-due balances, and helping resolve issues before they delay payment or customer orders.

We're looking for someone who takes ownership of the AR process and asks:

“Why doesn't this account reconcile, and what do I need to do to resolve it?”

—not simply whether a payment has been entered.

Island Stone North America is a tile distributor serving customers through wholesale and multiple sales channels. Our business involves a diverse customer base and a high level of coordination among Accounting, Sales, Customer Experience, Operations, and other teams.

The Accounts Receivable Specialist plays an important role in protecting cash flow while helping provide a positive customer experience.

This position offers the opportunity to take meaningful ownership of the AR function while developing broader accounting experience.

You'll work closely with the Finance & Accounting team and gain exposure to customer credit, cash management, account reconciliations, month-end close, ERP processes, and cross-functional business operations.

Island Stone North America is managing this search directly. We are not accepting unsolicited resumes, candidate submissions, or inquiries from staffing agencies, recruiting firms, or third-party recruiters for this position. Please do not contact the hiring team regarding recruiting services.

Please apply directly through LinkedIn and submit your resume for consideration. Candidates whose experience aligns with the position will be contacted regarding next steps.