Patient Services Support Representative

: Description:

Join our Team at Diligent Billing and Management (DBM)

Do you have medical terminology experience in pathology? Do you have 2-5 years of medical billing experience? Are you ready to advance your career in a remote work environment?

If yes, a fantastic opportunity is waiting for you!

The Patient Services Support Representative is responsible for providing support and feedback to the third-party customer management agency for both EBO and Bad Debt, providing timely responses and questions and working various daily, weekly, and monthly reports. Providing strong customer service for Carolinas Pathology Group and Celligent Diagnostics' patients. Assist working encounter credits for both insurance and self-pay.

Essential Functions

• Monitor and disperse general voicemail box messages.
• Manage and process email inquiries and correspondence including but not limited to; reviewing patient accounts for resolution, assisting insurance companies with additional information, and transmitting required information to attorney offices.
• Oversee administration of daily, weekly, and monthly reports from outside agencies.
• Conduct patient satisfaction follow ups
• Review and adjust, if appropriate, charity accounts.
• Assist with departmental ad hoc projects on an as needed basis determined by AR Manager.
• Other duties as assigned

Why work with us?

Diligent Billing and Management, LLC (DBM) is a healthcare management organization responsible for the administrative services and revenue cycle operations for Carolinas Pathology Group.

At DBM, our people are committed to providing our clients with the most accurate and up-to-date medical billing and collections services as well as supporting the human resources, finance and IT needs of each associated organization. We are committed to conducting our business practices with integrity, and in compliance with the laws and regulations that govern our operations.

Our clients are a private physician group of Pathologists and Scientists and an independent laboratory that focus on providing the highest level of anatomic, clinical and molecular pathology services to area health systems and individual practices in the Carolinas, as well has hundreds of group practices across the country.

Our Benefits Package currently includes, but not limited to: -

Medical Insurance

Dental Insurance

Vision Insurance

Company Paid Life Insurance

Company Paid Disability Insurance,

401k Plan

Generous PTO

Employee Assistance Program

Employee Referral Program

Skills and Abilities

• Exceptional ability to communicate clearly and pleasantly by phone
• Exceptional ability to maintain professional and customer satisfaction centered communication via email with both internal and external contacts
• Ability to work cross departmentally in a highly professional manner
• Excellent customer service skills
• Ability to interpret insurance explanation of benefits
• Strong organizational and multi-tasking skills
• Detail oriented
• Must be self-sufficient and able to work independently in a remote environment.
• Must be willing to help others and be a team player

Work Environment

The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Long periods of sitting at a workstation
• Frequent periods of standing and/or walking
• Frequent repetitive motions
• Occasionally able to lift or move up to 10 lbs.
• The noise level in the work environment is usually moderate.

Requirements:

Educational/Training Requirements

• High School Diploma or Equivalent is required

Experience Requirements

• 2-5 years in a medical billing environment is required
• Medical terminology experience, preferably in pathology is required
• Nextgen experience is a plus
• Realmed or similar experience is a plus

We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free workplace.

Applicants must be able to pass a pre-employment background check and drug screen.

Diligent Billing and Management LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other characteristics required by law.