Technical Support Specialist - Hybrid

TEKsystems is partnering with a family-owned Oregon manufacturer to hire a Technical Support Specialist. This is a long term opportunity to join their team, they also offer a Hybrid work Schedule. This position is an excellent fit for someone with strong technical aptitude who enjoys troubleshooting electrical and mechanical systems, working directly with customers, and solving real-world equipment issues.

We're especially interested in candidates with Customer Service AND electronics, engineering, STEM, manufacturing, laboratory equipment, or technical project experience. Whether you've gained your experience through work, school, personal projects, or hands-on hobbies, this role offers an opportunity to apply your technical skills in a customer-facing environment while continuing to develop professionally.

You'll work closely with customers, service teams, and engineering personnel to diagnose equipment issues, interpret wiring diagrams, identify replacement parts, and help drive issues to resolution.

Why Apply?

• 6-month contract-to-hire opportunity with long-term potential
• Hybrid schedule with remote Fridays
• Family-owned company with collaborative culture
• Strong mentorship and development from an experienced manager
• Exposure to engineering, manufacturing, service, and quality teams
• Great opportunity for STEM graduates, students, or electronics-focused professionals
• Diverse work that combines troubleshooting, customer interaction, and technical problem-solving
• Opportunity to build hands-on experience supporting real-world equipment

What You'll Do

• Handle approximately 7-15 customer calls and 7-15 email requests per day
• Troubleshoot equipment issues with customers over the phone and through email
• Interpret wiring diagrams and technical documentation to identify problems
• Guide customers through diagnostic and repair processes
• Coordinate replacement part orders and warranty requests
• Document service cases and maintain accurate records within company systems
• Escalate complex issues to engineering or management when necessary
• Coordinate service support and follow up to ensure issues are fully resolved
• Partner with engineering and quality teams to provide product feedback and support continuous improvement

What We're Looking For

Required:

• Ability to read and interpret wiring diagrams
• Strong troubleshooting and analytical mindset
• Excellent communication and customer service skills
• Ability to remain patient and professional when supporting frustrated customers
• Strong documentation and organizational skills
• Associate degree, technical training, or equivalent hands-on experience
• Valid driver's license

Preferred:

• Customer Service Experience
• STEM-related education in Engineering, Physics, Chemistry, Electronics, Electrical Technology, Mechanical Technology, or similar fields
• Technical support experience
• Electronics technician experience
• Semiconductor or manufacturing experience
• Field service experience
• Experience troubleshooting electrical or mechanical systems
• Hands-on projects involving electronics, Raspberry Pi, Arduino, robotics, or similar technical hobbies

Ideal Candidate

This role is ideal for someone who enjoys figuring out how things work, helping people solve problems, and applying technical knowledge in a practical environment. Successful candidates are naturally curious, customer-focused, comfortable working through technical challenges, and eager to continue learning and developing their skills.

This is a Contract to Hire position based out of Hillsboro, OR.

The pay range for this position is $20.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Hillsboro,OR.

This position is anticipated to close on Sep 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.