Veterinary Client Service Representative

Location: Baton Rouge, LA Sherwood South Animal Hospital & Emergency Center is hiring an experienced Client Service Representative to join our INCREDIBLE team! At Sherwood South Animal Hospital Emergency & Critical Care, we offer primary, emergency, urgent care, boarding, bathing and dentistry for dogs and cats in the greater Baton Rouge area including east and west Baton Rouge Parish, Zachary, Denham Springs, Central and Prairieville. Veterinary Client Service Representative As a Client Service Representative (CSR), you’ll play an important role in pets’ lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSRs are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and have skills at basic accounting and cash handling. Experience & Skills Requirements Customer service experience and 1 year experience in veterinary medicine are highly preferred Knowledge of veterinary triage highly preferred Great communication skills – Team oriented with an ability to collaborate and support each other Outstanding multi-tasker Must be able to work rotating weekends and certain holidays Desire to practice empathetic, gold standard medicine benefiting our patients Are paw‑positive, kind and provide trustworthy communication to the patients, team members and clients. Open availability, including nights, weekends, and holidays Have the desire to constantly grow and advance as a valued member! Role Responsibilities Help strengthen relationships with our clients by greeting them and their pet! Help new client’s complete registration and notify them of expected wait times. Educate clients and answer non-medical inquiries. Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes. Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments. Maintains computer records with up-to-date client and patient data, verifies each patient entering the hospital. Maintains front desk, reception area, waiting areas and exam rooms in a neat and clean manner. Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting. Be willing to guide, mentor, and support fellow team members. You’ll Grow with Us Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through: Our vast, diverse, and free library of continuing education courses – ThriveU Live, virtual interactive workshops to develop valuable leadership skills A program designed to teach you the fundamentals of running a pet hospital Benefits – Our Care in Action We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include: Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions Top quality medical, dental, and vision insurance plus health savings account and flexible spending account Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations Generously subsidized backup and ongoing care support for children, adults, and pets Mental health benefits including coaching and therapy sessions 401k with employer contribution and no enrollment waiting period Continuing education and development support through our library of free CE courses About Thrive Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry‑leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry‑first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well‑being of the industry and raising the national bar for veterinary excellence. Thrive Pet Healthcare is united by our mission to create the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care. Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people‑centered culture, and forward‑thinking business solutions — all while having plenty of fun along the way. Our Values Service – delivering exceptional service Empathy – leading with care Accountability – achieve meaningful outcomes Joy – be a source of light Exploration – learn to fuel growth Team – connect for success At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve. #J-18808-Ljbffr