Real Estate Operations & Customer Service Manager

Job Description

Job Description

Success Home Team is seeking a talented Operations & Client Service Manager. 

This role is a mixture of high-level customer service, transaction management, and luxury brand operations. This is a long-term leadership opportunity for someone who wants to lead operational excellence and grow with our organization.

Compensation & Benefits

• Target Earnings: $65,000 - $85,000+
• Base salary: $60,000 - $70,000 
• Performance-based bonus opportunities
• Matching Retirement Plan
• Health Insurance
• PTO

Compensation:

$60,000 - $85,000+ yearly

Responsibilities:

What You Will Do

System Management & Transaction Oversight

• Refine processes: Simplifying complex processes into repeatable systems. CRMs and database communication flows.
• Contract to Close: Manage all contracts from signing through closing with a professional customer service level of detail and client satisfaction.
• The Playbook: Work with the leadership team to improve the Operations Manual that outlines all systems, standards, and processes, ensuring the business operates flawlessly in any environment.

Client Journey & Office Standards

• Customer Service: Instill a high-touch customer service culture across the client life cycle, ensuring smooth transitions and proactive problem-solving.
• Office Environment: Curate a welcoming, meticulously maintained office environment and manage vendor relationships to reflect our brand’s precision and warmth.

Team Leadership & Growth

• Leadership: Clear pathways for professional growth and leadership development.
• Company Growth: As the business grows, assist in hiring, training, and mentoring future administrative staff.

Qualifications:

What You Bring

• Experience: 5+ years of experience in high-growth operations, luxury hospitality management, or executive-level real estate administration.
• The "Calmest Person in the Room": A high Adversity Quotient (AQ) with the ability to remain composed and solution-focused during complex and highly emotional real estate transactions.
• Operational Mindset: Exceptional organizational skills. Understand how to simplify complex processes into repeatable systems.
• High EQ: Communicate with clarity, professionalism, and genuine warmth.

What Sets You Apart

• You treat internal team members like VIP clients with proactive support.
• You understand how luxury brands build die-hard loyalty through predictability and consistency.
• You thrive on creating experiences where clients say, "This was seamless," and agents say, "I can’t imagine running this business without you."

About Company

Welcome to the Success Home Team . Proudly serving St Paul, Minneapolis, and the 7-county Twin Cities metro.

Led by founders Jonas and Holly Stomberg, who bring over 20 years of experience, we deliver a clear strategy, proven results, and a high-touch client experience.

As we focus on system refinement and growth, we are actively searching for high-quality people to strengthen our operations and enhance our lead generation efforts.

We believe trust is built through consistency, care, and follow-through. If you are looking to be part of a team that is in the client's corner from day one to beyond closing, join us as we help clients: Buy smart. Sell for more. Move with confidence.