Retail Associate

Job Description

Job Description

Location: 1500 Broadway, New York, NY 10036
Company: Carlo’s Bakery
Job Type:  Full Time **WEEKENDS REQUIRED**

About Carlo’s Bakery

Carlo’s Bakery, home of the “Cake Boss,” is a world-renowned bakery known for its high-quality, handcrafted desserts and exceptional customer experience. We take pride in our craftsmanship, creativity, and family-oriented culture. Apply today and become part of the Carlo’s Bakery family — where passion, craftsmanship, and teamwork create something truly sweet every day!

Position Summary

As a Carlos Bakery Retail Associate, your role is to ensure a positive customer experience by providing courteous, friendly, and efficient customer service to customers and team members.

Responsibilities

• Arrive to work promptly and in full uniform on your scheduled days to work

• Make sure customers are being taken care of and the store always looks great

• Treat each customer with kindness and respect at all times

• Ensure that product being sold is fresh and presentable

• Ensure product quality by checking freshness, rotating products, and removing out-of-date products

• Be an expert in our products and be able to explain them to customers

• Package, weigh, and price all baked goods & merchandise

• Ask every customer if they would like to receive a receipt with their purchase and add their name to our customer database

• Follow our cash handling procedures when using the POS to process customer orders

• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices

• Ensure that all shelves and displays are properly stocked and front-facing

• Maintain back stock in good order

• Operate and sanitize all Bakery equipment in a safe and proper manner

• Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department

• Cleaning should be done at the end of your shift and when the storefront is slow

• Maintain open communication with your supervisor and coworkers regarding any issues that may arise

• Perform other duties as assigned by a supervisor

Carlo’s Way 

“Hi, Welcome to Carlo’s Bakery.”
“How may I help you?”
“Sir” “Ma’am” “Miss”
“Please” “Thank you!”
“Please visit us again!”

Qualifications

• High school diploma or equivalent is required

• Experience in a similar customer focused work environment is preferred

• Ability to work well in a busy environment

• High energy and engaging personality

• Professional demeanor

• Ability to work on your feet for extended periods of time (8+ hours a day)

• Ability to work flexible hours, including weekends and holidays (according to customer demand)

• (NY locations only) Food Protection Manager Certificate holder or willing to obtain certification within 30 days of employment

• (NJ locations only)  Serve Safe Food Handler Certificate holder or willing to obtain certification within 30 days of employment

• A passion for cake!

Why Join Carlo’s Bakery?

• Opportunity to grow with an internationally recognized brand.

• Friendly and collaborative work environment.

• Hands-on experience in the baking industry.

• Employee discounts on our famous baked goods.