Sr. Director, Product Success

Job DescriptionJoin a global pharmaceutical company with a 130-year legacy and mission to achieve new milestones in healthcare. As part of the Digital Human Health organization, you will help shape how our Company forecasts and makes commercial decisions. Working within Commercial AI Capabilities (CAIC), you will play a leadership role on the forecasting product team, coordinating more than 1,000 users across the globe to deliver data-driven insights across 15+ franchise areas.This role sits at the intersection of product strategy and customer success. You will ensure that the product not only evolves to meet the business’s needs, but is activated effectively and delivers measurable impact for the global forecasting community.Role OverviewAs Senior Director, Product Success, you will collaborate with colleagues in product management and delivery to drive the strategy for product adoption and customer activation, serving as the primary voice of the customer in shaping the product roadmap. You will partner closely with members of our global team to ensure the product is built, refined, and deployed in ways that generate measurable business value. You will serve as a leader within the Commercial AI Capabilities organization, influencing stakeholders at every level of the enterprise. You will be a key transformation leader shaping the future of forecasting at our Company, working with stakeholders to imagine new agentic-centric processes and helping to bring solutions to life to realize significant business impact.What You Will DoCustomer Success and Product ActivationEmbed with forecasting and commercial stakeholders globally to develop deep understanding of their business problems and configure the product to meet their needsCollaborate with forecasting leaders to anticipate future solution requirements and ensure the product roadmap is evolving to meet themCo-develop training, enablement materials, and communications that help users across the globe use the product effectivelyWork with stakeholders in a consultative and responsive manner to deliver high-quality, high-impact analytical and forecasting solutionsPartner across divisions to design streamlined, agentic-centric processes that scale to meet our growing pipelineVoice of Customer and Roadmap InfluenceServe as the primary advocate for customers in product planning, helping to propose, prioritize, and evaluate features based on user needs and business impactDevelop systematic feedback loops and translate insights from users into clear, actionable product requirementsPartner with the Product Management team to co-own the product roadmap strategy, balancing customer needs, scalability, and long-term business prioritiesProduct Impact Measurement and QualityDefine and manage KPIs for product adoption, user satisfaction, output quality, and business impact; set targets and report progress to leadershipDevelop and execute quality assurance plans to ensure the configured product consistently meets business needsIdentify opportunities for continuous improvement and measure outcomes over timeTeam LeadershipLead, develop, and inspire a team across product success functionsFoster a culture of customer obsession, growth mindset, and continual learningCreate talent pathways within the organization and across the broader DHH organizationMentor and guide team members, providing direct feedback and coaching to drive high performanceSenior Stakeholder EngagementBuild trusted relationships with forecasting leadership, commercial operations, and IT stakeholders across our Company's global business unitsInfluence product strategy and investment decisions through executive-level business cases and ROI framingPresent product outcomes, roadmap direction, and success metrics to senior and executive audiences with clarity and impactNavigate complex organizational dynamics to drive alignment across cross-functional teams in a matrixed environmentWhat You Will NeedBasic QualificationsBachelor’s degree in Business, Analytics, Life Sciences, Computer Science, or a related field8+ years of experience in analytics, product management, or consulting roles in pharmaceutical or life sciencesDemonstrated knowledge of pharmaceutical forecasting processes and commercial operationsDemonstrated ability to drive large scale transformation with delivered business outcomesProven experience leading or owning product management or product success delivery for a technology product or analytics platformStrong track record of managing stakeholder relationships, including executive and cross-functional stakeholders in a matrix environmentExcellent communication and interpersonal skills, with the ability to connect with technical and non-technical audiencesPreferred QualificationsMBA or advanced degree preferredExperience building or scaling analytics or technology products for internal enterprise usersFamiliarity with AI/ML, GenAI, or agentic analytics capabilities and their application to commercial decision-makingConsulting or advisory background supporting life sciences or pharmaceutical clientsExperience working with or alongside global commercial forecasting teams (finance, marketing, integrated revenue forecasting)Experience establishing adoption metrics and incorporating user feedback into product roadmapsRequired SkillsBacklog Management • Benefits Management • Change Management • Cross-Functional Leadership • Customer Engagement • Data-Driven Decision Making • Forecasting • Influence Without Authority • Learning New Technologies • Meeting Deadlines • Pharmaceutical Commercial Operations • Product Management • Roadmap Strategy • Stakeholder Communications • Stakeholder Engagement • Strategic Planning • Strategic Thinking • Team Leadership • Works Under PressureRequired Skills: Asset Management, Asset Management, Benefits Management, Business Decisions, Collaborative Leadership, Cross-Functional Project Management, Customer Centricity, Influencing Skills, Influencing Without Authority, Management Consulting, Management System Development, Product Launch Planning, Product Management, Product Management Leadership, Product Management Strategy, Product Ownership, Product Roadmap, Receptive to Feedback, Requirements Management, Schedule Adherence, Stakeholder Management, Stakeholder Relationship Management, Strategic Planning, Strategic Thinking, Strategy Development {+ 1 more}Preferred Skills: Current Employees apply HERECurrent Contingent Workers apply HEREUS and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:EEOC Know Your RightsEEOC GINA Supplement​We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.Learn more about your rights, including under California, Colorado and other US State ActsThe salary range for this role is$210,400.00 - $331,100.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance OrdinanceLos Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring OrdinanceSearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:No relocationVISA Sponsorship:NoTravel Requirements:25%Flexible Work Arrangements:RemoteShift:Not IndicatedValid Driving License:NoHazardous Material(s):n/aJob Posting End Date:09/25/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. SummaryLocation: USA - New Jersey - RahwayType: Full time