Warehouse and Food Supply Operations Manager

Job Description

Job Description

Position Overview

ALIVE! is a mission-driven nonprofit dedicated to providing basic needs assistance, e.g., supporting families through food assistance, housing support, and community engagement. We serve our community with compassion, innovation, and accountability.

The Warehouse Operations and Logistics Manager is a senior leadership role at ALIVE! responsible for building, strengthening, and sustaining the organization's operational backbone — logistics, scheduling, inventory, fleet management, volunteer management, and procurement — while also ensuring effective, high-quality delivery of ALIVE!'s core food programs.

Reporting directly to the Assistant Executive Director, this position works side-by-side with and directly supervises the Operations and Logistics Director, while also overseeing the Program Director and Food Program Manager/Coordinator. This is a hands-on operational leadership role: the ideal candidate brings existing skill — or strong readiness to build skill — in the mechanics of running a complex logistics and service-delivery operation, not just program strategy.

The Manager will lead efforts to modernize and smooth out ALIVE!'s operational systems, standardize processes, improve staff accountability, and maintain high standards for program quality, client experience, and reliable data — with a particular emphasis on getting the operational side of the house (logistics, scheduling, inventory, fleet, volunteers, procurement) running efficiently and sustainably.

Responsibilities Operations, Logistics, Scheduling & Fleet Management (Primary Focus)

• Work side-by-side with, and directly supervise, the Operations and Logistics Director to strengthen day-to-day warehouse operations, distribution logistics, transportation, and multi-site coordination.

• Build out and improve scheduling systems across programs, staff, and volunteers to ensure reliable, efficient coverage.

• Own fleet management: vehicle maintenance, safety compliance, utilization tracking, and driver protocols.

• Develop, implement, and monitor SOPs across operational areas to ensure consistency, efficiency, safety, and accountability.

• Lead operational planning to support growth, scalability, and continuous improvement.

Inventory, Procurement & Supply Chain Management

• Oversee inventory management systems, ensuring accurate tracking of food and goods sourcing, storage, movement, and distribution.

• Strengthen procurement processes, vendor relationships, sourcing strategies, and cost controls.

• Monitor inventory levels, forecasting, distribution patterns, and utilization rates to minimize waste and maximize available resources.

• Develop systems that improve inventory visibility, accountability, and operational efficiency across all locations.

Volunteer Management

• Ensure volunteers supporting operations and programs are adequately recruited, onboarded, trained, and scheduled.

• Coordinate closely with volunteer management staff to align volunteer engagement with operational needs.

Food Program Leadership & Strategy

• Provide strategic and hands-on oversight of ALIVE! food programs, distribution systems, and warehouse-supported services.

• Ensure programs align with community needs, organizational priorities, and best practices in food access, food handling/safety, and cultural relevance.

• Partner with the Assistant Executive Director on innovation, strategic planning, and long-term program development.

Data Fidelity, Reporting & Continuous Improvement

• Establish clear protocols for data entry, validation, auditing, and reporting across logistics, inventory, volunteering, and program outcomes.

• Define and monitor KPIs related to operational performance, inventory management, fleet utilization, volunteer experience, and service delivery.

• Conduct regular data audits and operational reviews to strengthen performance.

Team Leadership, Performance Management & Accountability

• Directly supervise the Operations and Logistics Director, Program Director, and Food Program Manager, providing coaching, guidance, and performance management.

• Establish clear expectations, performance standards, and measurable outcomes across supervised teams.

• Foster a culture of accountability, professionalism, and continuous improvement.

• Ensure staff are trained in SOPs, safety procedures, inventory systems, and data practices.

Cross-Functional Collaboration & Community/Partner Engagement

• Work across departments to strengthen communication and coordination between operations, programs, and client-facing services.

• Work closely with the Assistant Executive Director on budget, forecasting, and resource allocation.

• Maintain relationships with suppliers, vendors, and community partners as directed.

Qualifications

• Bachelor's or Master's, and/or equivalent demonstrated experience in operations, logistics, or supply chain management.

• 7–10+ years of progressively responsible leadership experience in operations, logistics, fleet/facilities management, program management, or related fields.

• Demonstrated experience leading managers and supervising multi-functional teams, including staff whose skill sets may differ from one's own (e.g., supervising a logistics specialist while building one's own logistics fluency).

• Strong experience — or strong demonstrated capacity to quickly build experience — managing scheduling, fleet operations, warehouse logistics, inventory controls, and procurement.

• Experience developing SOPs, quality control measures, and accountability frameworks.

• Experience managing budgets and operational resources.

• Excellent leadership, communication, analytical, and problem-solving skills.

• Strong technology skills, including proficiency with Microsoft Office (particularly Excel) and Microsoft Teams, with experience using, implementing, or optimizing operational systems such as inventory management, scheduling, CRM, ERP, fleet management, or similar platforms.

• Direct experience with fleet management, scheduling software, or logistics systems.

• Experience with food access programs, food banks, or hunger relief organizations.

• Experience implementing SOPs, inventory systems, and data governance practices.

• Background working with volunteers and community-based partnerships.

• Professional proficiency in Spanish is preferred.

Core Competencies

• Operational and logistics leadership (scheduling, fleet, inventory, procurement)

• Team development, coaching, and accountability — including supervising specialized staff

• Quality control and continuous improvement

• Data fidelity and data-informed decision making

• Change management and organizational effectiveness

• Mission-driven leadership and service excellence

What Success Looks Like

• Reliable, efficient food distribution across all ALIVE! programs.

• Well-defined operational processes and standard operating procedures.

• Accurate inventory and operational data that support informed decision-making.

• Strong cross-functional collaboration between programs and operations.

• A high-performing team that is accountable, engaged, and focused on continuous improvement.

• Developing operational systems that can scale to meet growing community needs.

Compensation

• The anticipated salary range for this position is $85,000–$95,000 annually, commensurate with experience, qualifications, and demonstrated skills. ALIVE! also offers a comprehensive benefits package.

Why ALIVE!?

At ALIVE!, you will be part of a passionate, community-driven team working to make a meaningful difference in people's lives. We offer a supportive work culture, opportunities for professional growth, and the chance to help build a more just and connected community.