Customer Relations Specialist (Part-Time)

Customer Relations SpecialistThe Customer Relations Specialist will register participants, complete data entry and respond to inquiries received by phone, web and e-mail for the National Inventors Hall of Fame's STEM education programs. This is an on-site, permanent part-time position.January - June: 20-40 hours a weekJuly - December: 20-30 hours a weekPosition Responsibilities:Develop a comprehensive understanding of NIHF's stem enrichment programsAccurately respond to customer inquiries by providing program information, locations, and pricingAssist customers in navigating the Camp Invention website to register participants online and over the phoneProblem analysis and resolutionCustomer follow-up and attention to detail for providing superior customer supportAccurately and efficiently enter and process events and registrationsResearch and resolve customer-related issues in a timely and professional mannerHave a passion for the company mission, and incorporate that excitement into customer interactionsSoft solution-selling skills; incorporate a sense of urgency to deliver a prepared script to provide program features, advantages and benefits to potential customers to gain registrations, add-on products and donationsRecord details of inquiries, comments, complaints, and actionable steps taken to bring about resolutionProcess requests for transfers, cancellations, refunds, and receiptsIdentify and escalate priority issuesPeriodic filing of customer service paperworkCommunicate and coordinate with internal departments as assignedPerform other job duties and special projects as assigned, including cross-departmental tasksKnowledge, Skills, and Abilities:Ability to regularly work in the office and attend in-person meetingsRequires regular, reliable, and on-time attendanceKnowledge of customer service principles and call center practicesDeveloped interpersonal skills to provide exceptional customer service, with the ability to communicate effectively via email, chat, phone, and in-person meetingsConfidence in overcoming objections and negotiation practicesComputer literate with strong typing and data entry skills to produce high-quality work in both speed and accuracyAbility to multi-task and respond to changing priorities and seasonal surges in workloadAbility to facilitate a positive work environment and portray our company missionTeam player mentality; ability to remain focused when working in close proximity to other staff membersSelf-motivated and able to work independentlyInterest in nonprofit, B2B, and B2C communicationsCredentials and Experience:1-2 years of customer service experience is preferredSpecial Requirements:Must possess schedule flexibility based on business needs and seasonal hoursPay:$16.00/hourWhy Join the National Inventors Hall of Fame?Comprehensive Health Coverage: Enjoy top-tier medical, dental, 100% employer paid vision, and insurance plans, along with flexible spending accounts to help pay for any out-of-pocket medical expenses.Company-Paid Benefits: NIHF contributes 100% to provide life and disability coverages.Secure Your Future: Benefit from our 401(k) plan with up to a 4% employer match and 100% vesting upon initial contribution, ensuring your financial stability and growth.Generous Time Off: Take advantage of paid time off, paid holidays, and a year-end closure from December 24th through January 1st to recharge.Additional Support: Access Critical Illness, Hospital, and Accident Supplemental Income plans for extra peace of mind.Pet-Friendly Perks: Protect your furry friends with our pet insurance plans.Stay Fit and Healthy: Utilize our on-site workout facility to maintain your physical well-being.Thriving Work Environment: Be part of a great team environment with ample opportunities for growth and a culture that prioritizes professional development.