Student Services & Billing Associate

$55k - $60k

Full-time

Third Street Music School

Job Title: Student Services & Billing Associate
Department: Student Services
Position Reports to: Director of Student Services
Salary and FLSA Status: $55,000-$60,000 / FT Non-Exempt
The Student Services Accounts & View email address on us.fitly.work Associate serves as a key point of contact for students, families, faculty, and the public, responding to general inquiries and aiding with registration, billing, and class attendance. This associate is responsible for the registration database, enrollment, billing and related tasks. They also perform general administrative duties and work on special projects in support of the goals of the Student Services Department.
Student Services Duties
Process student enrollment, attendance, account adjustments and withdrawals/refunds
Generate billing, collection, and financial letters
Serve as parent contact for billing (including enrollment/management of automatic payments)
Follow up on collections
Setup database (course creation, calendar prep, update offerings) for online registration
Run database queries and preliminary reports
Monitor data for accuracy and tracking (data cleanup)
Audit reporting
Awareness of opportunities for deeper engagement for incoming and returning students
Transcribe preschool contracts from School Admin
Participate in management and maintenance of financial aid
View email address on us.fitly.work Duties
Place students in offerings following Open House
Input and maintain student information in database
Act as family liaison: serve as point of entry and guide families through registration casework and phone calls
Coordinate efforts to more effectively engage and retain students in all stages of the program
Lead response and resolution to View email address on us.fitly.work queries and issues
Administrative Support Duties
Provide clerical and administrative office support
Relieve receptionist for breaks
Act as weekend receptionist
Greet and assist visitors
Open, close and maintain reception area
Distribute studio keys and documents to faculty/staff
Bring mail to post office/mailbox
Answer phones, field questions, and direct calls
Qualifications
Bachelor’s degree or relative experience
Bookkeeping experience and capacity to maintain financial records
Strong customer service experience and interpersonal skills
Ability to work collaboratively as part of a team, to listen to and engage people of various backgrounds and to maintain a professional demeanor at all times
Excellent organizational skills and attention to detail
Ability to set priorities and manage competing demands
Ability to draft and edit correspondence
Strong computer skills including Microsoft Office
ORGANIZATION BACKGROUND: As the nation’s longest-running community music school, Third Street Music School has been transforming lives through the arts for 132 years. In 1894, Third Street was founded by Emilie Wagner, an arts education pioneer who made music education the cornerstone of a settlement house that welcomed immigrants to NYC and provided families with housing support, food, and medical care alongside arts enrichment. Today, Third Street is committed to leveraging arts education to empower youth to reach their fullest potential and unite the diverse communities of NYC. Third Street serves 5,000+ students annually, enriching their lives and communities.
We depend on a wide range of skill sets, experiences, and personalities to fulfill our mission. We are deeply committed to diversity, inclusion and equal opportunity in our recruitment and hiring. We seek to build and sustain a team that is reflective of the vibrant community we serve.
Candidates of all backgrounds, experiences, and identities are welcome and encouraged to apply for any of our open positions.
Our commitment to diversity embraces a collegial Third Street community in which faculty and staff of every racial identity feel a sense of belonging, feel supported and valued in their work, free from tokenization.

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Vacancy posted 27 days ago

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