Auto Body Shop Manager

Job Description

Job Description

Job Summary:

The Auto Body Shop Manager is responsible for the entire operations of FIX Auto Westheimer. Responsibilities include overseeing the completion of all repairs, achieving monthly & annual financial targets, driving store revenues and CSI/NPS improvements. The ideal candidate is a strong team player who leads by example, with hands-on knowledge of writing estimates and communicating professionally with customers throughout the repair process.

Reasons why to join our team:

• Health benefits.
• Dental and vision plans.
• Paid vacations.
• Paid holidays.
• Monday-Friday schedule.

Duties/Responsibilities:

• Manage the day-to-day operations of the facility, its employees and customer relations.
• Write accurate repair estimates and review estimates prepared by staff for completeness and accuracy.
• Communicate clearly with customers throughout the repair process, providing updates on repair status, timelines, and costs.
• Work collaboratively as a team player, supporting staff at all levels to keep repairs moving and maintain a positive shop culture.
• Maintain and enhance insurance company relationships by ensuring DRP guidelines are executed and CSI/NPS targets are achieved.
• Achieve annual/monthly sales and financial performance targets.
• Review work orders, assign tasks to employees and verify the quality of work performed.
• Market to other business to generate additional revenue opportunities.
• Conduct effective store meetings to train and keep employees informed of upcoming events and goals.
• Resolve all customer-related and employee complaints.
• Recruit, interview and hire new employees to ensure adequate staffing.
• Oversee the training, development, corrective action and termination of all employees.
• Other duties as assigned.

Experience/Skill Requirements:

• 5+ years of prior management experience in a collision facility required. Prior collision center, production management and estimating experience required.
• Proven ability to write repair estimates using industry-standard estimating software (e.g., CCC ONE, Mitchell, Audatex).
• Strong customer communication skills, with the ability to explain repairs, timelines, and costs in a clear, professional manner.
• Team player with a collaborative approach to leading and supporting shop staff.
• High school degree required, bachelor’s degree preferred.
• Effective leadership, customer service and delegations skills required.
• Ability to be analytical, problem solve and multi-task.
• Excellent oral and written communication skills.
• Must have a valid driver’s license and clean driving record.