Client support representative

Are you a fast learner who thrives in a dynamic environment? Do you love helping people navigate technology while keeping their data secure? Randstad is seeking a sharp, tech-savvy Digital Banking & Client Support Representative for a contract role in the heart of downtown Louisville.

If you are a multi-tasking pro who can navigate multiple screens with ease while delivering top-tier customer service, we want to hear from you!

What We're Looking For:

• Tech-Savvy Multi-taskers: You must be highly comfortable navigating multiple software systems and dual monitors simultaneously.
• Customer-First Mentality: Ability to de-escalate stressful situations calmly.
• Detail-Oriented & Compliant: An understanding of (or ability to quickly learn) strict banking regulations and identity verification protocols.
• Punctual & Reliable: Able to work in-office downtown from 9:00 AM to 5:30 PM (stress-free parking is provided!).

How to Apply Ready to take the next step in your financial customer service career? Submit your resume or contact us directly at View phone number on click.appcast.io!

salary: $19 - $20 per hour
shift: First
work hours: 9 AM - 5:30 PM
education: High School

Responsibilities

• Provide accurate, real-time information regarding client account balances, recent transaction histories, and processing timelines.
• Assist clients with digital banking hurdles, focusing heavily on secure password resets, multi-factor authentication troubleshooting, and online/mobile banking navigation.
• Efficiently intake, document, and initiate investigations for customer account disputes, unauthorized transactions, and debit card discrepancies while adhering to strict banking regulations (e.g., Regulation E).
• Strictly verify client identities using established authentication protocols to protect sensitive financial data and prevent fraud.
• De-escalate sensitive situations involving account overdraws, frozen accounts, or fee inquiries with a calm, professional demeanor.

Skills

• Call Center Support (3 years of experience is required)
• Client Service
• Active Listening
• CRM
• Basic Computer Skills
• Basic Software Skills

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.