Rift Front Desk & Venue Lead

Rift Experience Agent Front Desk & Venue Lead

Company: Kith Fusion Inc.
Location: The Rift Provo UT Provo Towne Centre
Position: Part-time
Pay: $14-$16 per hour depending on experience plus tips and bonuses
Venue Hours: MondayThursday 2:008:00 PM Friday 2:009:00 PM Saturday 11:00 AM9:00 PM
Employee schedules will vary based on staffing needs.

Job Description

Do you enjoy working with people solving problems and creating memorable experiences Are games technology fantasy sci-fi or other wonderfully nerdy things already part of your world

Kith Fusion is looking for a part-time Rift Experience Agent for The Rift in Provo Utah.

The Rift is an interactive augmented reality story-maze combining technology games and immersive environments. This role is part host part game master part tech support and part venue lead. Youll be the first face guests see and help keep the experience running smoothly from check-in to close.

What will you do

• Create a great guest experience by welcoming guests setting the tone for their adventure and helping them throughout their visit.

• Introduce guests to The Rift and help them understand the experience while maintaining the immersive atmosphere.

• Coach guests through the technology including the app gameplay and basic troubleshooting.

• Manage front desk operations including check-ins walk-ins reschedules groups parties and daily bookings.

• Handle transactions accurately including purchases refunds comps till counts and daily reporting.

• Open close and maintain the venue including resets restocking cleaning prop upkeep and lost-and-found.

• Troubleshoot technical issues and provide useful bug reports to the Kith Fusion development team when needed.

• Take ownership and solve problems whether its a guest issue technical problem or something that could improve how the venue operates.

• Help train new team members and coordinate with mall management as needed.

Who are we looking for

• Youre outgoing and genuinely enjoy working with people.

• You have a nerdy side and arent afraid to show it. Whether youre into video games tabletop games fantasy sci-fi technology art theater lore or something else entirely youll fit in well with our team and our guests.

• Youre comfortable speaking to groups explaining experiences and bringing energy and personality to guest interactions.

• Youre patient with people who arent comfortable with technology.

• Youre comfortable taking the lead and solving problems without needing constant direction.

• Youre comfortable working at the venue independently. There may be times when youre the only employee on-site so you need to be confident managing guests operations and unexpected situations on your own.

• Youre willing to learn and use new technology including AI tools.

• Youre dependable. When youre responsible for the venue we need to know youll be there.

What can we offer

• Starting pay of 14-16 per hour depending on experience

• Tips guests have the option to tip and employees receive their tips

• Monthly bonuses based on guest ratings and feedback

• Annual performance bonus based on your performance over the year

• A unique environment combining technology games storytelling and immersive entertainment

• Opportunities to take ownership and help shape how the venue operates

• Experience working alongside a software development team

• Opportunities to train and lead additional team members as The Rift grows

• A small-team environment where ideas and improvements are encouraged

Minimum Requirements

• 25 years of age or older

• Authorized to work in the United States

• Availability during The Rifts operating hours with Friday and Saturday availability strongly preferred

• 1 year of customer-facing work experience

• Supervisory or shift-lead experience strongly preferred

• Comfortable handling cash and card transactions

• Able to stand move throughout the venue and reset spaces during a shift

• Comfortable working alone and independently managing the venue when scheduled as the only employee on-site

• Reliable and able to work independently without constant supervision

Experience with immersive entertainment escape rooms arcades theaters booking/POS systems basic AV troubleshooting acting improv or game mastering is a plus.

About Kith Fusion

A small family software company building experiences of the nerdy kind.

Kith Fusion is the team behind The Rift. We love art museums games and understanding people and we build the kind of experiences wed want to show up for ourselves.

This is a Kith Fusion Inc. position. Youll be a Kith Fusion employee working on-site at The Rift in Provo alongside the small software team that builds and develops the experience.

Were looking for someone who wants to take ownership of the guest experience work with a small team and help make The Rift better for every person who walks through the door.

Paladin & Archer Software Systems Inc. is assisting Kith Fusion with recruiting for this position.

How to Apply

Tell us a little about yourself what interests you about working at The Rift what youre nerdy about and one time you made someones day better than it was going to be.

Send your résumé and introduction to .

Kith Fusion Inc. provides equal employment opportunities (EEO). All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other status protected by applicable law.