Patient Service Representative

About Cayuga Health
Cayuga Health offers patient-centered, comprehensive health services at Cayuga Medical Center in Ithaca; Schuyler Hospital in Montour Falls; and more than 40 medical offices in the Finger Lakes and Central New York. Cayuga Health employs more than 450 providers from 40+ specialties. Additional services include a neo-natal intensive care unit, a home health care agency, an addiction recovery organization, and a skilled nursing facility.

Cayuga Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.

Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Cayuga Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.

We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.

Learn more at

Oncology Patient Representative- Cayuga Park Oncology/Hematology- Full Time- Days

When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal.

Centralus Health is central to wellness-for all of us.

Job Summary: Provides non-clinical support to all providers, the clinical staff, and patients of the Oncology Service line.

Roles and Responsibilities:

Patient Registration

• Accurately obtains or verifies complete patient demographic information
• Accurately obtains and verifies current patient insurance information
• Accurately obtains required registration documents per Cayuga Medical Center policies

Support Team non-registration tasks

• Answer phone for all incoming calls and direct them to the correct area
• Provide document management for department - includes importing electronic files into Aria or the scanning of documents into Aria
• Responsible for confirming the successful transmission of all faxes sent from the Aria software
• Assist with obtaining prior authorizations for either IV drugs or oral medications as required
• Assist with the rescheduling of patients as necessary due to provider schedule changes
• Assist with the proper processing of disability paperwork, including sending medical records as needed
• Processes both incoming and outgoing requests for medical records
• Processes incoming mail and distributes it appropriately throughout the department
• Act quickly to address any patient concerns or questions as they arise

Processing Provider Orders

• Schedule office and/or treatment visits as ordered
• Schedule lab appointments for the CHOA draw station or fax orders to outside draw centers based on patient request
• When required initiates the prior authorization investigation for all scans or procedures
• Once authorization has been obtained are responsible for contacting central scheduling and scheduling imaging or procedure appointments based on patient preference.
• Ensures that completed orders and required documentation are faxed to the correct performing location.
• Contact patients, via phone, to update them as to date and time of scheduled scans or procedures that are not scheduled while patient is in the office.
• Provides test preparation instructions to patients as required
• Referrals to outside physicians - contacts the office via phone and send required documents
• Follows up with outside offices as needed to ensure that requested consult appointments have been scheduled.
• Contacts patients via phone to provide them with appointment date and time.
• Assists with obtaining records from outside providers following established procedure.

Any and all other duties as assigned.

Required Skills and Experience:

Education/Experience:

• Education: Highschool diploma or GED equivalent.
• Experience (minimum): 1year as a receptionist in a medical office/ clinic/or department or 2-years' experience in a related healthcare field.

Skills/Abilities:

• Requires knowledge of laws, regulations, and policies governing release of information, use of medical records and research (HIPAA, HITECH, The Common Rule); safeguards for maintaining confidentiality of protected health information; state legal reporting requirements.
• Excellent telephone skills.
• Ability to use computers and other office equipment.
• Experience working in a fast-paced environment with the ability to multi-task and work well under pressure.
• Experience interacting with physicians and other healthcare professionals.

Licenses/Certificates/Registrations: None

Physical Requirements:

• Frequent hand and finger use (e.g., to operate a computer keyboard).
• Lifting and carrying items up to 40 lbs. (e.g., boxes, equipment, IV solutions), with or without reasonable accommodation.
• Ability to stoop, kneel, or crouch for tasks such as retrieving items from lower shelves or filing in low drawers, with or without reasonable accommodation.
• Ability to sit, stand, or walk for extended periods, as the position may require.
• Capacity to operate job-related equipment, with or without reasonable accommodation.

Location and Travel Requirements:

• Location: Onsite at Cayuga Park- 401 Cayuga Park Lane, Ithaca, NY 14850

• Shift: Days- specific hours to be discussed during interview
• Travel: 25% Travel can be expected in this role to cover other locations

Pay Range Disclosure:

• Standard Rate of $18.50 - $23.00 per hour

Centralus Health and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care, and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Health Talent Acquisition team at View email address on click.appcast.io.