IT Field Technician
Burger King
Job Description
Job Description
As an IT Technician, you will be part of the IT support team and embedded within an operational department, reporting to the IT Manager. You will provide desktop, endpoint, network, point of sale, infrastructure, and broader IT support while delivering onsite technical assistance across the region through frequent travel to operating locations. The role offers on-the-job development and opportunities to broaden your technical support capabilities.
Responsibilities
- Troubleshoot hardware issues across desktop and endpoint environments.
- Install and configure software and devices.
- Monitor networks and support infrastructure operations.
- Manage technical support tickets through resolution.
- Perform routine system maintenance.
- Maintain IT asset records and support asset management activities.
- Create and maintain technical documentation.
- Provide frequent regional onsite technical support.
- Computer hardware troubleshooting and repair
- Cat6 cable installation and termination
- General computer software knowledge
- TV mounting
- Low-voltage installation and repair
- Critical thinking and practical problem-solving
Preferred Qualifications
- At least 1+ years of experience in IT technical support.
- Valid driver’s license required
- Technical diploma in Information Technology or a related discipline.
- Experience with hardware troubleshooting and operating systems.
- Knowledge of network troubleshooting and Active Directory.
- Experience with Microsoft 365 and ticketing systems.
- Experience with device configuration.
- Strong customer service and problem-solving skills.
Benefits and Support
- Fuel reimbursement
- Health, dental, vision, and life insurance
- Paid vacation
- Two weeks of initial training and ongoing IT team support
Harnessing our Family oriented culture, we strive to provide world-class guest experiences throughout our operations.
Company Description
Harnessing our Family oriented culture, we strive to provide world-class guest experiences throughout our operations.
Vacancy posted 14 days ago
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