Desktop Engineer

End User Computing Engineer (AVD, SCCM, Intune)Role: End User Computing Engineer (AVD, SCCM, Intune)Location: Acceptable Locations: Alpharetta, GA; Charlotte, NC; Chicago, IL; Colorado Springs, CO; Conshohocken, PA; Dallas, TX; Denver, CO; Fargo, ND; Garden City, NY; Houston, TX; Jacksonville, IL; Lenexa, KS; Los Angeles, CA; Lubbock, TX; Morristown, NJ; Mt Juliet, TN; New York, NY; Purchase, NY; Topeka, KSDuration: Long TermClient: Sompo International (EST Zone Consultant preferred)Rate: $70/hr on C2CVisa: USC, GC, H1BKey Responsibilities:Provide support for multiple Windows platforms in both physical and virtual environments (AVDs).Manage and support the Azure Virtual Desktop (AVD) environment, including creating images, deploying VMs, and monitoring performance.Maintain and update desktop images; modify SCCM task sequences as needed.Package, test, and deploy new applications; manage Microsoft and 3rd-party patch deployments.Develop automated solutions for deploying software packages, patches/updates, and workstation images.Provide 2nd and 3rd-tier technical support, including root cause and preventative analysis.Act as an escalation point for Deskside Support Services and End User Computing environment.Partner with Engineering teams to develop solutions and drive roadmap technology initiatives.Administer and troubleshoot Microsoft Autopilot deployments.Manage Windows Device Management policies using Microsoft Intune.Support PXE environment with 1E products and monitor alerts using CyberArk.Create, maintain, and expand technical documentation and knowledge base articles.Ensure high standards of quality, security, and compliance in all EUC operations.Technical Qualifications:5+ years of hands-on experience with Azure Virtual Desktop (AVD).5+ years of experience as an Endpoint Operations Technician / EUC Engineer.Strong expertise in SCCM administration (patch management, imaging, MSI packaging, automation).Expert in Endpoint Protection Engineering and patch management (BIOS, firmware, OS, and applications).Working knowledge of Microsoft Azure, FsLogix, GPO, Active Directory, Intune, and PowerShell.Experience with application packaging (InstallShield or equivalent).Experience in software development life cycle (SDLC) methods.Proficient with Windows 10/11, AD structure, and Group Policy management.Familiarity with ITIL framework.Scripting (PowerShell, VBScript, SQL, batch) is a strong plus.General Qualifications:Strong problem-solving, troubleshooting, and root cause analysis skills.Excellent communication skills (written and verbal).Ability to work collaboratively in a global enterprise environment.Demonstrated ability to drive process adherence, schedule attainment, and performance improvements.Education Bachelor’s degree from an accredited college or university (or equivalent experience).