Restaurant Manager

Job Title

Restaurant Manager

Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

The Restaurant Manager is responsible for overseeing the daily food and beverage service within the club's restaurant operations, ensuring a seamless and exceptional member experience. This role ensures that all food and beverage services are delivered in line with club standards, including service quality and safety compliance, while working to exceed member expectations. In this junior management position, the Restaurant Manager assists with the same meal-period oversight as the Restaurant Director but is more hands-on during low-volume periods, taking on direct service responsibilities when needed to maintain smooth operations.

Reporting Structure: Reports to the Restaurant Director, Food & Beverage Director or Assistant Food & Beverage Director

Day to Day:

• Maintain Invited service standards at high levels, following the Invited's service standards.
• Provide exceptional food and beverage service to members and guests, adhering to Invited's standards of service and excellence.
• Ensure member/guest orders are accurately executed and delivered promptly.
• Supervise service staff as directed to ensure consistent and high-quality service execution.
• Monitor the reservation book to stay informed about shift functions, special notes, and room setups.
• Oversee room setups to match reservations and event specifications; ensure cleanliness and readiness for upcoming service hours or events.
• Complete opening and closing procedures for breakfast, lunch, or dinner shifts, depending on schedule.
• Ensure daily side work and assignments are completed in line with service FOCUS expectations, maintaining orderly and sanitary work areas.
• Assist in the training and development of service staff, ensuring a well-trained team that upholds service excellence.
• Participate in and as directed, lead staff meetings, daily line-ups, weekly service training meetings, and special training sessions.
• Help implement various training programs to maintain a skilled staff and drive member satisfaction and retention.
• Maintain comprehensive knowledge of the a la carte menu, including daily features and specials not listed on the menu.
• Have clear knowledge of the club's liquor, beer, and wine offerings.
• Record any necessary information or tasks in the log to pass on to the next shift.
• Communicate with team members and supervisors about any updates, shifts, or special instructions to ensure smooth operations.

Additional Duties:

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Support the overall efficiency of the team by collaborating and contributing to the club's goals.

About You:

Required:

• A high school diploma or equivalent.
• A minimum of 2 years of experience in the food and beverage industry, restaurant, or private club setting.

Preferred:

• Preferred certifications include Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification.
• Completion of all food & beverage online training modules: Service Training, Host Training, Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen, Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety.
• Strong experience handling highly confidential material such as member and employee data.
• Proficient in computer skills, including spreadsheet software, with strong communication abilities and demonstrated leadership skills.

Physical Requirements:

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Primary Tools/Equipment:

• Computer
• Point of Sale
• Trays (2 - 60 lbs.)
• Bottle Opener
• Wine Tool

Work Schedule:

• Attendance requirements for this position as outlined on the weekly schedule.
• Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

What We Offer:

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)