Senior Global Executive IT Support Specialist

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.


About us

Join us at Electronic Arts (EA), where you will help inspire the world to play by delivering white-glove technology support to our Executive Leadership. You will report to the IT Support Manager and partner with us to shape the future of executive support, combining technical expertise with a proactive service mindset. At EA, you will work in a culture that values creativity, inclusivity, and innovation, supporting leaders who drive iconic franchises and new projects. You will be a key driver in modernizing our support model, proactively building smarter, more resilient systems and leveraging automation to enhance the executive experience. We are looking for you to help us improve our service model through automation and AI, ensuring our executives stay focused on what matters most. You will play a key role in system modernization initiatives, collaborating across teams to drive adoption of new technologies and optimize our IT infrastructure for future growth.


About the team

EA Information Technology (EAIT) powers the technology that connects our global workforce and supports every part of our business, from game development to marketing, publishing, security, and player experience. We create secure, scalable solutions that help teams collaborate and innovate in order to create better experiences for players worldwide.


What We're Looking For

We are seeking an innovative technical partner who bridges the gap between white-glove service and engineering excellence. You thrive on building trusted relationships and owning the support experience from end to end, while proactively scaling our model through automation, AI, and API-driven solutions. You combine a deep service mindset with a passion for modern technology, staying calm under pressure and exercising sound judgment.
Responsibilities:

• Engineer automated solutions using Python or PowerShell, improving manual tasks and orchestrating workflows across platforms like Power Automate, MuleSoft, SnapLogic, and Workato.
• Deploy AI-augmented operations and integrate RESTful APIs to unify data flows between environments such as Jamf, Intune, ServiceNow, Slack, and Teams, applying Agentic AI for knowledge base automation and predictive support.
• Deliver responsive IT support for executives by troubleshooting devices, software, and enterprise platforms (Windows, macOS, iOS/Android, Microsoft 365, Zoom, Slack, Google Workspace, Intune, Jamf, SCCM), communicating solutions to technical and non-technical audiences.
• Prepare and support technology for executive meetings and high-visibility events, ensuring systems are tested, reliable, and ready for live execution, while maintaining end-to-end ownership of service recovery and process improvement.
• Thrive as a collaborative partner, working across global teams to troubleshoot complex technical challenges and ensure our leaders have a seamless, top-tier technology experience every day.
• Actively collaborate with cross-functional teams to modernize systems, share best practices, and drive continuous improvement in executive support.
• Maintain confidentiality and handle sensitive information with discretion while supporting executive leadership.
• Provide remote and on-site support, ensuring seamless technology experiences for executives regardless of location.

Required Qualifications:

• 5+ years of experience providing IT support for executives, VIP users, or high-touch environments.
• Experience engineering automated solutions with Python or PowerShell and using platforms such as Power Automate, MuleSoft, SnapLogic, or Workato.
• Experience deploying AI-augmented operations and integrating RESTful APIs between enterprise environments.
• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.

Pay Transparency - North America

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).


PAY RANGES

* California (depending on location e.g. Los Angeles vs. San Francisco) *$104,400 - $157,400 USD


Pay is just one part of the overall compensation at EA.

In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.


About Electronic Arts

We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.


We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.


Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.


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