Front Desk Receptionist

Job Description

Job Description

An award winning, 5-star Yelp/Google reviewed spa with 3 locations in the Houston area, is hiring a receptionist in Sugar Land. The receptionist is the image of the spa by providing excellent client service and responsibilities include answering the phone for booking appointments, checking in and checking out clients, distributing tips to therapists, and managing the flow.

Shift Availability:

Monday | 3:00pm-8:45pm

Wednesday | 3:00pm-8:45pm

Thursday | 9:30am-3:15pm

Sunday | 9:30am-3:15pm

Job Description

We are seeking a Front Desk Receptionist to join our team and be the first point of contact for our organization. The ideal candidate will provide exceptional customer service and administrative support to ensure the smooth operation of the front desk.

Responsibilities

• Have the mentality that we are here to serve our clients and help them.
• Approach everyone in a professional, friendly, and efficient manner.
• Greet and welcome guests.
• Answer and direct phone calls.
• Manage appointments, reservations, and walk-ins
• Light cleaning, maintain a tidy and presentable reception area
• Assist with administrative tasks such as filing, photocopying, and data entry
• Handle inquiries from clients and visitors
• Utilize computer systems for scheduling, record-keeping, and communication

Requirements

• Previous experience as a Receptionist or in a similar role is advantageous
• Strong organizational skills with the ability to multitask effectively
• Proficient in computer literacy including MS Office applications
• Excellent time management skills to prioritize tasks efficiently
• Attention to detail with strong proofreading abilities
• Knowledge of administrative procedures and basic office equipment operation
• Familiarity with phone systems and customer support practices
• Ability to quickly learn new software programs or computerized systems

Compensation: Base hourly pay + package sales commission + quarterly bonus.