Residential Sales Support Specialist — Quotes & Orders

Sales Support Representative Ferguson is hiring Sales Support Representatives to support customers, solve problems, and learn the business from the ground up. Schedule Monday through Friday 7:30am - 4:30pm Responsibilities Work together with Sales associates to support customer needs by determining the best products and solutions. Ensure the delivery of personalized customer service through timely quotations and accurate sales orders. Coordinate deliveries on behalf of customers. Answer sales calls for general information, addressing and resolving customer concerns or questions. Effectively use customer relationship management (CRM) system and phone system. Qualifications 3-5 years of sales and/or customer service experience is preferred. Experience in plumbing, HVAC, or other trades is a plus. Exhibit strong sales skills, including the ability to upsell. Proven track record of responding quickly to customer needs and making decisions in a timely manner. Ability to perform well in a fast‑paced environment and follow through on commitments. Highly motivated and customer‑service‑oriented mentality with the ability to build relationships. General digital literacy, including Microsoft Office. Ability to quickly learn product knowledge and processes. Benefits Benefits include health, dental, vision, paid time off, life insurance, and a 401(k) with a company match. Additional inclusive enhancements such as mental health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, community involvement opportunities, and more. Pay Range $19.65 - $31.41 (hourly or monthly for salaried roles). Bonus or incentive plan eligible. Equal Employment Opportunity Ferguson Enterprises, LLC. is an equal employment opportunity employer. This company is a government contractor that complies with 41 CFR 60‑300.5(a) and 41 CFR 60‑741.5(A). Ferguson is a protected veteran / disability / sexual orientation / gender identity equal employment opportunity employer. #J-18808-Ljbffr Ferguson