IT Operations Lead

You will be at Hadrian’s HQ in Torrance, CA. Execs, engineering, design, program teams, and visiting customers all work out of our Torrance campus. As IT Lead, you own the health of the team that keeps corporate IT running for our west coast operations, with a secondary lens on our factory operations You will lead a small team of Technicians, Analysts, and Systems Admins. Two things sit at the center of the job: technical ability and leadership Corporate IT is your main focus. Factory IT is your secondary partnership: you back up the site IT teams, keep our tools consistent between HQ and the floor, and make sure the two sides feel like one company Lead the IT team day to day at HQ. Set priorities, clear blockers, and get your hands dirty so the queue keeps moving and the projects keep landing Build and evolve our AI chatbot workflows. Design intents, wire up integrations to Okta, Microsoft 365, Box, Jira, and our internal systems, and keep the flows tuned as the business changes Keep a live pulse on ticket flow across HQ and the factory. Watch volume, categories, and repeat requests, and turn what you see into automation, chatbot skills, self-service, or new runbooks Own executive service and white-glove support. Make sure execs, board members, and visiting VIPs get fast, quiet, and reliable help every time they are on campus or on the road Help the team run live AV for all-hands, podcasts, and events. Own the conference rooms, all-hands spaces, and event AV. Set up, test, and run the show so nothing on stage or on Teams is a surprise Partner with factory IT as a secondary focus. Back up site IT during rollouts, incidents, and audits, and keep our identity, endpoint, and ITSM setup consistent between HQ and the factory Coach Technicians, Analysts, and Systems Admins. Teach them how to think in workflows and automations, how to handle exec support with care, and how to run AV without a script Partner with Security, Infrastructure, DevOps, Facilities, People Ops, and Production leaders. Speak for IT in planning conversations and translate their needs into work the team can pick up Own our vendor and license footprint. Negotiate, right-size, and track spend Handle the hard escalations. Be the person people call when something big is on fire, and lead the post-mortem after Hire. Screen, interview, and close strong candidates as the team grows Benefits 100% coverage of platinum medical, dental, vision, and life insurance plans for employees 401k Relocation stipend if you’re moving from outside of LA Flexible vacation policy Strong technical base. You have run a service desk, administered core SaaS platforms (Okta, Microsoft 365, MDM, ITSM), and shipped automation or integrations yourselfAble to work on-site at our Torrance, CA HQ and surrounding locations, with occasional travelSharp written and verbal communicator. You can brief an exec, coach a new hire, and write a clear post-mortem in the same weekTrack record of running an IT function that scales: SLAs, on-call, change management, asset lifecycle, and clean handoffsStrong background in corporate IT at a HQ or campus environment. You have supported execs, engineering, and business teams, and you know how a headquarters is different from a shop floorAble to lift up to 50 lbs and move hardware or AV gear around the campus and event spaces as neededHands-on AV experience with conference room gear such as Crestron, Q-SYS, Logitech, or similar. You have set up rooms, tuned audio, and fixed AV under time pressureStrong instinct for reading ticket data. You can look at a queue and tell what should be automated, what should be documented, and what should be pushed back onHands-on track record building AI chatbot workflows and ticket deflection flows in platforms like Serval, Moveworks, or similar. You have shipped flows that measurably cut ticket volume7 or more years in IT, with at least 2 leading a team or a major programSteady judgment. You know when to move fast, when to slow down, and when to say noComfort partnering with a factory or field IT team as a secondary customer, even if HQ is your primaryReal experience with executive and white-glove support. You know how to move fast without making noise, and how to teach a team to do the sameTo conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR hereDegree in Computer Science, Information Systems, or a related fieldCertifications such Crestron CTS, AVIXA CTS, or Q-SYS Level 1/2Prior software engineering, scripting, or DevOps background. You can build the automation, not just spec itExperience running IT across both a corporate HQ and a manufacturing siteTime spent in aerospace, defense, or another regulated environmentExperience building an IT team from a handful of people to a real functionFamiliarity with compliance frameworks such as ISO 27001, SOC 2, NIST 800-171, or CMMC #J-18808-Ljbffr