Director of Product & Technology, ACCC Subsidiary

The Director of Product & Technology leads the end-to-end build and ongoing evolution of the digital platform for ACCCs subsidiary. This is a hands-on builder role: the Director is accountable for the technical architecture UI/UX API integrations infrastructure and AI-based data solutions that bring the platform to life while also setting the strategic technology roadmap needed to support the subsidiarys growth and scale.

This role owns the platform roadmap and provides leadership across the full build lifecycle from architecture and vendor selection through design development integration testing launch and continuous improvement. The Director acts as the subsidiarys hands-on technology lead: scouting and managing IT partners and consultants coordinating UI/UX and website development and translating the subsidiarys business and growth needs into well-built scalable and measurable technology solutions.

Operating within the subsidiarys build phase the Director owns the Product & Technology function and is responsible for establishing clear priorities build milestones scorecard measures operating rhythms and team or vendor accountabilities.

Primary Duties & Responsibilities

This job description does not limit managements ability to assign or adjust duties and responsibilities at any time.

• Develop and maintain ACCCs digital product vision strategy multiyear roadmap translating organizational priorities client needs and operational needs into actionable initiatives.
• Establish product goals business outcomes success measures and value propositions in partnership with business leaders.
• Lead a structured process for evaluating prioritizing and managing digital product requests based on strategic alignment user impact risk effort and expected value.
• Balance new product development with enhancements regulatory requirements technical dependencies platform maintenance and defect resolution.
• Identify opportunities to improve digital client experiences employee tools self-service capabilities and operational workflows.
• Own end-to-end technical architecture and infrastructure decisions (hosting security scalability) for the subsidiarys platform.
• Coordinate UI/UX design and the overall user experience across the platform working with designers and consultants as needed.
• Scope evaluate and manage API integrations with third-party data marketing and financial-wellness platforms.
• Lead website development and ongoing technical build-out of the platform.
• Identify evaluate and implement AI-based data solutions to support personalization lead qualification and intelligent routing.
• Own technical feasibility assessment architecture decisions and solution design directly or in partnership with outsourced development and infrastructure partners translating business requirements into scalable technical solutions.
• Oversee user acceptance testing launch readiness communications training coordination implementation and post-launch support.
• Monitor product performance adoption user feedback and business impact using results to drive continuous improvement.
• Maintain visibility into product priorities active initiatives risks dependencies and progress and communicate recommendations to senior leadership.
• Lead coach and develop the Product & Technology team and manage outsourced development and consulting partners.
• Scout evaluate and manage relationships with IT vendors development agencies and technology consultants supporting the platform build.
• Ensure digital products incorporate accessibility privacy security compliance and operational considerations.

Required:

• Bachelors degree in business product management technology digital strategy information systems or a related field or equivalent professional experience.
• 8 years of experience in digital product management software/platform development technology strategy or a related discipline with direct hands-on technical experience.
• Hands-on experience with web/platform development API integrations and cloud infrastructure this is not purely a managing-others role.
• Experience evaluating and implementing AI/ML-based data or personalization solutions.
• Experience scouting selecting and managing technology vendors development agencies or consultants.
• Experience building digital products or platforms in an early-stage startup or 0-to-1 environment strongly preferred.
• Demonstrated experience leading digital products from concept through launch and ongoing improvement.
• Experience managing teams and leading cross functional initiatives.
• Strong understanding of product roadmaps prioritization requirements testing implementation and product performance measurement.
• Experience partnering with technology operations marketing compliance and executive stakeholders.
• Experience in financial services consumer services fintech nonprofit organizations or another regulated environment is preferred.
• Excellent communication leadership stakeholder management skills and relationship-building skills.

Preferred:

• Demonstrated ability to develop product strategy manage digital roadmaps and lead products through the full lifecycle.
• Strong leadership and team development skills with experience guiding cross-functional teams and managing competing priorities.
• Ability to translate business needs user feedback and operational challenges into clear product requirements and actionable priorities.
• Experience with digital platforms web and mobile products self-service tools workflow automation testing and product performance measurement.
• Strong analytical problem solving and decision-making skills with an understanding of user experience accessibility privacy security and compliance considerations.
• Familiarity with EOS or similar business operating systems.
• Familiarity with marketing technology lead-generation platforms or consumer fintech products.
• Demonstrated ability to balance hands-on technical execution with strategic planning for growth and scale.

Essential Functions

• This position requires on-site presence at the Newton MA headquarters four days per week with the option to work remotely one day per week.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to create a contractual obligation or to modify an employees employment at will status.

The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

ACCC is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We do not discriminate based on race color religion sex sexual orientation gender identity national origin disability age genetic information veteran status or any other protected characteristic as defined by applicable law. We believe in fostering a workplace where everyone feels valued respected and empowered to succeed.

If you need assistance or accommodation during the application process due to a disability please contact .

• Comprehensive health insurance including medical dental and vision coverage
• Medical and dependent Flexible Spending Account (FSA)
• Short-Term and Long-Term Disability; Life Insurance
• 401(k) retirement plan with company matching
• Paid time off and paid holidays
• Remote work flexibility
• Professional development and training opportunities
• Supportive team environment and mission-driven culture

Required Experience:

Director