Receptionist/Secretary/Scheduler

Rehabilitation Services Front Office Assistant

Nestled into the most northern part of Vermont, North Country Hospital is a community-focused 25 bed critical access hospital, where we prioritize the well-being of our neighbors. North Country Hospital is more than just a healthcare provider; we are a vital part of the community, working together to build a healthier future. Our patients' health is our priority, and we go above and beyond to care in every way possible.

Under the direction of the Director of Rehabilitation Services, assists in maintaining the day-to-day front office functions of the Rehabilitation Services Department. This position is the first contact for patients, visitors, outside healthcare providers, and other NCH department employees. Routinely provides support services for the Rehab clinical staff.

Key Responsibilities:

• Provide excellent and courteous customer service via in-person, phone, and other forms of communication during all situations.
• Patient registration and accurate scheduling of outpatients and clients receiving contract services through Rehab.
• Scheduling staff through managing efficient computerized department schedules which include meetings, education, space/equipment needs, and other scheduling requests.
• Insurance verification, obtaining prior authorization, and monitoring of insurance regulations for clinical documentation and billing including maintaining department tracking worksheets.
• Chart management which includes reviewing clinical notes/charges, scanning, faxing, obtaining appropriate provider signatures, ensuring completeness of discharged encounters, and all other necessary tasks.
• Assist Director with achieving quality metrics and maintaining department statistics.
• Assist Director with EMR updates and implementation.
• Assist with completing contract billing if designated.

Knowledge, Skills and Abilities:

• Required is a high school diploma or equivalent with preferred experience in a medical field.
• Ability to maintain confidentiality is essential.
• Essential is the ability to maintain a positive attitude while engaged in multiple tasks, meeting deadlines, and prioritizing. Individual must be ethical, honest, and responsible.
• Computer competence required with Microsoft Office proficiency and medical terminology preferred.
• High attention to detail and ability to multitask. Ability to follow NCHs standards of behavior.

Physical Demands: Manual dexterity and mobility required. Some lifting of supplies and equipment required. Extended periods of desk/computer tasks required.