Program Director I, PhD (Hybrid)

Program Director I, PhD (Hybrid) Chicago, IL We have an opportunity at our corporate offices in Chicago for a Program Director I, PhD (Hybrid) on our Physician Satisfaction team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office. As a psychologist this role delivers 1:1 and one-to-many advisory conversations with health systems, helping organizations understand and advance their well‑being practices. This role is responsible for facilitating discussions, delivering report‑outs on Organizational Biopsy results, and advising leaders on AMA's frameworks and activation tools. This role will occasionally represent the AMA and this work at national conferences. In addition to client‑facing work, this role contributes to the development of toolkits, presentations, and other resources, and provides insights on organizational well‑being. This role also serves as Joy in Medicine reviewer. This role serves as a recognized expert within the AMA and requires in-depth and/or breadth of expertise in their job discipline and broad knowledge of other job disciplines within the business unit. This role leads resolution of multi‑dimensional/unique problems that have a broad impact on the AMA and contributes to the development of business unit strategy. Responsibilities Client Advisory and Thought Leadership Deliver 1:1 and small group conversations on well‑being with health systems, including preparation, facilitation, and follow‑up guidance. Deliver Organizational Biopsy report‑outs for leadership teams at participating organizations and 1:1 coaching sessions with leaders at Health System Partner member organizations. Drawing on AMA's compendium of presentations and resources, prepare tailored talk tracks and supplemental slides, infused with professional experience and knowledge of the specific client. Support other members of the MMX, Organizational Biopsy, and Joy in Medicine service teams on individual and global client acquisition, retention, and engagement efforts. Represent the AMA's well‑being work as a psychologist in external forums. Serve as a member of the Joy in Medicine application review panel. Resource Development Contribute expertise and insight to toolkits, facilitation guides, Steps Forward content, webinars, and other activation resources through a combination of direct authoring and providing input. Collaborate with the Activation Director, Product Director, and program operations teams to refine program content and deliverables to reflect expert perspective as well as current organizational context in health systems. Produce content and deliverables on a predictable cadence (e.g., monthly or quarterly content calendar) to support program evolution and value creation. Document client activities and information in any CRMs, trackers, or other knowledge‑management system as prescribed by program standard operating procedures. As a subject matter expert in organization leadership best practices, ensure its included in content and future iterations of the program. Responsible for research to grow AMA knowledge in the field of well‑being. Market Insights and Program Strategy Participate in (and occasionally lead) cross‑functional program evaluation and improvement projects to update operations, enhance value, and pilot new approaches. Contribute subject matter expertise to inform updates to the Joy in Medicine criteria, Organizational Biopsy question sets, and the overall conceptual framework for well‑being grounded to ensure they reflect emerging best practices and academic literature. Identify and address gaps in current tools, process, and approaches, often in collaboration with other team members. Advocate for sound methodological practices in the design and execution of surveys and evaluation criteria. May include other responsibilities as assigned. Requirements PhD required. 10+ years of experience in psychology required; experience in organizational psychology strongly preferred. Experience leading 1:1 and group conversations with senior executive audiences; deep understanding of change management, current health system context, well‑being. Research experience in burnout and wellbeing is required; a record of published research and applied intervention work in healthcare settings preferred. Proven ability to design and lead advisory conversations with senior health system leaders (or equivalent), including preparation, facilitation, synthesis of insights, follow‑up guidance. Experience delivering assessment‑based report‑outs and coaching conversations, translating qualitative and quantitative inputs into clear findings, implications, and recommendations. Ability to apply shared frameworks, criteria, and tools consistently. Demonstrated ability to identify patterns, gaps, and recurring needs and translate those insights into recommendations for program, tool, or process improvement. Experience contributing subject‑matter expertise to the evolution of frameworks, criteria, and research agendas. Ability to collaborate effectively with diverse stakeholders. Strong written communication skills, including the ability to independently develop clear, well‑structured slide decks and written materials for executive, clinical, and external audiences. Overnight travel to U.S.-based locations multiple times per quarter required. Excellent verbal communication skills; demonstrated ability present in large group settings. This role is an exempt position, and the salary range for this position is $146,384‑$197,728. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please consult the benefits portal. The American Medical Association is an equal‑opportunity employer, committed to diversity in its workforce. All qualified applicants will receive consideration for employment. As an EEO/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity, veteran, or disability status. #J-18808-Ljbffr American Medical Association