Guest Service Agent

Job Description

Job Description

Description:

Guest Service Agent

Join the welcoming team at The Confluence Hotel, a charming boutique hotel nestled in the heart of Hastings, Minnesota. We are dedicated to providing exceptional guest experiences and creating a warm, inviting atmosphere for all visitors. If you are passionate about hospitality and enjoy helping others, we invite you to become a vital part of our team.

Key Responsibilities:

- Greet guests warmly upon arrival and assist with check-in and check-out procedures

- Provide excellent customer service by addressing guest inquiries, requests, and concerns promptly and professionally

- Manage reservations, cancellations, and modifications using the hotel management system

- Maintain a clean and organized front desk area

- Coordinate with housekeeping and maintenance teams to ensure guest rooms and public areas meet quality standards

- Promote hotel amenities and local attractions to enhance guest experience

- Handle cash, credit card transactions, and billing accurately

- Follow all safety and security protocols to ensure guest and staff safety

Skills and Qualifications:

- Previous experience in hospitality, customer service, or front desk operations preferred

- Excellent communication and interpersonal skills

- Strong organizational skills and attention to detail

- Ability to remain calm and professional in a fast-paced environment

- Proficiency with computer systems and reservation software

- Flexibility to work various shifts, including evenings, weekends, and holidays

- High school diploma or equivalent required

At The Confluence Hotel, we foster a culture of warmth, teamwork, and growth. We offer competitive compensation, opportunities for advancement, and a supportive environment where your contributions truly make a difference. Join us in creating memorable experiences for our guests and becoming part of our vibrant community.

Employee Benefits Overview

We are proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Here's a general description of the key benefits available to our employees:

401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.

Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.

Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.

Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.

Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.

Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability.

We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication.