Logistics Coordinator, Track and Trace

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry. If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business. If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board. Summary The Logistics Coordinator is responsible for monitoring in-transit shipments, maintaining real-time shipment visibility, and proactively managing transportation exceptions. This role serves as a key liaison between carriers, internal operations teams, and customers to ensure on-time delivery, effective communication, and rapid issue resolution. Schedule - Wed - Sat 10:00 am - 8:30 pm Responsibilities Monitor and track shipments throughout the transportation lifecycle. Maintain real-time visibility of loads and shipment status updates. Identify, investigate, and resolve shipment delays and service disruptions. Communicate shipment status, delays, and exceptions to customers and internal stakeholders. Coordinate with carriers to ensure timely pickups and deliveries. Escalate operational issues and drive timely resolution. Support service, delivery, and customer satisfaction performance goals. Maintain accurate transportation records and system updates. Prepare reports and provide operational support as needed. Collaborate with internal departments to ensure seamless freight movement. Qualifications Excellent organizational and time management abilities. Ability to multitask and prioritize in a fast-paced environment. Strong attention to detail and problem-solving skills. Proficiency with Microsoft Office applications. Ability to work effectively with customers, carriers, and cross-functional teams. Preferred Qualifications Previous experience in transportation, logistics, freight brokerage, or supply chain operations. Experience using Transportation Management Systems (TMS) or shipment tracking platforms. Knowledge of truckload, less-than-truckload (LTL), or brokerage operations. Experience managing customer communications and service exception resolution. Understanding of transportation regulations and industry best practices. Education and Experience High school diploma or equivalent required. Associate's or bachelor's degree in Supply Chain, Logistics, Business, or a related field preferred. 1-3 years of experience in transportation, logistics, supply chain, customer service, or a related operations environment preferred. Work Environment: This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety sensitive operations and may include various shift schedules to support production and distribution needs. Benefits We Offer: Health, Dental, Vision, Employee Assistance Program Paid Time Off; increases with years of service Generous Employee Discount on home furnishings Professional Development Opportunities Tuition Assistance Ashley Wellness Centers (location specific) 401(k) and Profit Sharing Life Insurance Our Core Values: Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights. Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion. Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work. Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities. Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level. Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams. Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools. Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below: Corporate Social Responsibility View Our Corporate Brochure We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises. Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries. * Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.