Program Manager-Serv Oper-Delivery Services-MCSCPD

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and  comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Program Manager will oversee the strategic objectives and assist with building infrastructure for the enterprise wide Mayo Clinic College of Medicine and Science or educational program. The Program Manager provides leadership, management and direction, and is responsible for multiple operational functions within, but not limited to, Admissions, Academic Affairs, Faculty Affairs, Student Affairs, Reporting & Analytics and Administration/Dean Support. Manages unit staffing and performance management; coordinates resources and work load to achieve objectives and strategies. Works with Education and Administrative leadership in development of strategic plans, budgets (work unit and programmatic) and process improvements. Manages partnerships with affiliated national/international consortium or program members. Provides consultative expertise regarding policy and/or accreditation questions to Deans, faculty, administrative and support staff. Independently leads problem-solving and decision-making activities, within the program scope and change management process assessing risks and actions to accomplish program objectives. Continually evaluates work unit processes and procedures for effectiveness and efficiency and implements quality improvement efforts. Participates grant submission and renewal processes as needed. Facilitates meetings, maintains active role on administrative and executive committees, task forces and acts as a "change agent" for the unit(s). Acts as a mentor for the supervisors and staff within the unit(s). Initiates and maintains positive working relationships with internal and external customers.. Directs and controls the activities of large/mega/major/complex/business critical programs having overall responsibility for planning, budgeting, implementing and maintaining costs, methods and employees. Accountable for the achievement of program goals, objectives, budget and timelines. Determines and establishes organizational structures and supervisory relationships, subject to leadership approval. Manages multiple and/or high complex programs and deals with many educational programs both within and outside of Mayo and also internationally with global initiatives. Develops program strategy, program planning, implementation and program metrics. Ensures high quality and minimum program costs by implementing and maintaining a quality management program across all programs responsible for. Decisions would affect the financial, employee, or public relations posture of Mayo or the college.

Experience supporting complex operational functions such as financial management, data and analytics, customer service operations, learning technology/management systems, digital content production, or related business operations is preferred.

This is a hybrid position requiring the incumbent to reside within 100 miles of the Rochester, MN; Jacksonville, FL; or Phoenix, AZ campus. The incumbent is expected to work onsite a minimum of two days per week.

**Visa sponsorship is not available for this position.  Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Qualifications

Bachelor's degree in management, business administration, health care administration, education or related field with a minimum of 6 years of related experience; OR Master's degree in education, management, business administration, health care administration, or related field with a minimum of 2 years management or related experience required. Working knowledge of program management, data management, computer/related systems are required. 

Must have demonstrated competencies in strategic and systems thinking, business acumen, decision making, leading people, change management, global thinking, influence without authority, communication, conflict resolution, process and systems change and operations. Demonstrated project management and knowledge of continuous improvement methods. Must have the ability to independently manage a varied workload of projects and assignments with multiple priorities in a rapidly changing environment. Will need to take initiative to develop and implement innovative solutions to issues with significant financial and operational impact to the work unit. Working knowledge and understanding of finance, budgeting, planning and human resource development is essential. Must have strong interpersonal skills with demonstrated effectiveness in management and group dynamics, including team problem solving skills. Excellent written and verbal communication skills, including presentation skills are required. Experience in undergraduate and graduate medical education highly preferred.

Exemption Status

Exempt

Compensation Detail

$93,392.00 - $140,129.60 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. This is a hybrid position requiring the incumbent to reside within 100 miles of the Rochester, MN; Jacksonville, FL; or Phoenix, AZ campus. The incumbent is expected to work onsite a minimum of two days per week.

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.  Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" .  Mayo Clinic participates in  E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Pam Sivly