Workplace Services Manager Lead

Job Summary The Workplace Manager Lead position leads the existing space occupancy planning and data management, small move projects (including individual, transfer and leaves) and is a customer-facing representative for the clients’ Global Real Estate and Facility Management team. The role must communicate clearly with all parties involved in a project, including key stakeholders, internal customers, team members, and vendor partners, to lead a project team around a common set of goals. This role demonstrates exceptional customer service, teamwork, and attention to detail to ensure client satisfaction. Responsibilities include managing 4-6 direct reports and reporting on a campus or smaller region of sites. The position requires a minimum of 4 days a week in the office. Key Responsibilities Manage multiple audit projects and team priorities simultaneously from inception to close out. Maintain database of project floor plans, space assignments, occupancy, vacancy, and utilization data for assigned sites. Maintain accurate seating and headcount data in client’s space management platform. Manage a team of 4-6 direct reports. Assist with training, goal setting and professional development of direct reports and/or support staff as needed. Perform regular audits of the existing space for changes to architecture, FF&E and signage. Develop, prepare and distribute cadence and requested reports for select business units. Analyze and summarize space occupancy data in a clear, concise manner. Maintain strong multi-level customer contact and relationships and direct space needs. Support Launch and Move teams by providing accurate space floor plans and assignment data as required. Meet all SLA requirements by providing daily correspondence, updates and resolutions for client needs via ticketing system. Support the client’s Onboarding process (badge access, security clearance, parking and seat assignments). Facilitate coordination of Individual Moves (up to 10 headcount). Update seat assignments with new hires, transfers, terminations and distribute to client and strategic planning teams as requested. Provide measurable and timely response to client inquiries, work requests and concerns. Develop and lead a project team of key stakeholders (including vendor partners and clients) to meet project milestones and deliverables. Able to read and understand project documents such as floor plan drawings, allocation plans, space data management documents and reports. Develop vendor relationships and knowledge of their services and scope along with high-level processes. Educate key stakeholders on the utilization and features of client’s space management platform. Participate in process improvement and initiatives. Develop and maintain accurate project documentation/project files. Facilitate project meetings with space occupancy planner and key stakeholders. Document project risk and issues and escalate as needed. Model professionalism and core company values. Qualifications Bachelor’s degree (BA/BS/BEng/BArch) 4-7 years of related experience Previous space occupancy planning or data management experience preferred Experience with computer-aided facility management (CAFM) a plus Proficiency with MS Office Suite (Outlook, Excel) and other data management software Must be able to inspect design plans and documents for accuracy Roles requires daily communication with client and team members Must be able to exchange accurate information at various levels, demonstrating the ability to build consensus for decision-making Maintains a courteous and professional manner, works well in a team environment Periodical evening and weekend work required during building opening, relocation and employee move projects Physical Requirements Must be able to move within and between client buildings more than 50% of the day Occasionally lift up to 25 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. Cresa is committed to developing and maintaining a diverse workforce. Cresa strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. #J-18808-Ljbffr CRESA