Case Manager, Case Management

ESSENTIAL DUTIES AND RESPONSIBILITIESUnder the general supervision of the Case Management Supervisor and/or the Program Director, the Case Manager will help elderly clients manage their healthcare and social service needs by assisting them in accessing services. Additionally, the Case Manager will actively advocate for clients and provide quality case management services. Specific duties and responsibilities include:Actively coordinate day-to-day on-site services for tenants on their caseload and ensure all service provision is representative of RiseBoro’s missionConduct in-home assessment/reassessment with elderly clients and develop comprehensive care plans including assessment of informal and formal supportsProvide comprehensive ongoing case management services including information, case assistance, entitlement counseling, referral, supportive contact, advocacy, and crisis interventionPrepare up-to-date records and client case files, unit entries, and outcomes, including personal and eligibility information, records of services provided, and all relevant correspondenceAccurately maintain client records and enter necessary service information in the computerized client databaseWork collaboratively with internal team and community partners to ensure homecare activities are coordinated as neededInitiate referrals and coordinate deliveries with homebound meal agenciesParticipate in all training as recommended and required i.e., mandatory DFTA training, etc.Other related duties as required by the Case Management Supervisor and/or Program DirectorCOMPETENCIESBilingual English/Spanish speaker requiredExperience in providing EISEP case management or social services to elderly clients s a plusFamiliarity with entitlement and benefits and procedures for applications, especially in working with elderly clientsAbility to work in-person and remotely as neededExcellent oral and written communication skillsExcellent interpersonal skillsAbility to work independently and collaboratively as a teamExcellent organizational skills and attention to detailStrong customer service and interpersonal skillsAbility to problem solve and manage time effectivelyCommitment to RiseBoro’s mission, vision, and valuesAbility to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communitiesDemonstrated commitment/passion for serving the elderly and/or supporting communities who have experienced systemic oppression and/or bias (i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)EDUCATION and EXPERIENCEMaster in Social Work preferredBachelor’s Degree in social work, psychology, or a related human services field of study requiredIt is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department. #J-18808-Ljbffr Riseboro Community Partnership