Collections Analyst

Collections Analyst

We are partnering with a growing company near Warrensville Heights, Ohio to hire a Collections Analyst on a direct-hire basis. This is an excellent opportunity for an experienced collections professional looking to join a stable organization and make an immediate impact. If you have strong communication skills, enjoy resolving account issues, and thrive in a fast-paced environment, we would love to hear from you.

Manage a portfolio of customer accounts and perform collection activities on past-due balances.

Contact customers by phone and email to secure payment and resolve outstanding invoices.

Research and resolve billing discrepancies, payment issues, and account disputes.

Maintain accurate account records and collection notes.

Reconcile customer accounts and review aging reports.

Collaborate with internal departments to resolve customer concerns and improve payment timelines.

Monitor collection trends and recommend process improvements.

Assist with month-end reporting and cash application activities as needed.

Previous collections, accounts receivable, or credit and collections experience required.

Strong Microsoft Excel and computer skills.

Excellent communication and customer service abilities.

Strong attention to detail and organizational skills.

Ability to prioritize multiple accounts and meet deadlines.

Problem-solving mindset with the ability to handle difficult conversations professionally.

Experience working in a high-volume environment preferred.

Direct-hire opportunity with long-term career growth potential.

Competitive pay up to $25/hour.

Immediate start available.

Supportive and collaborative team environment.

Convenient location near Warrensville Heights, Ohio.

Opportunity to contribute to a growing organization.