Tour Guide

Visitor Relations Tour Guides serve as brand ambassadors and are responsible for learning and presenting detailed content and scripted material to deliver engaging guest experiences such as guided facility tours, behindthescenes programs, and other interactive presentations. This role also supports visitor engagement throughout the facility, including ticketing and lobby services, leading interactive STEM activities such as robotics and drone demonstrations, and interpreting gallery exhibits.
In addition to providing tours, responsibilities include supporting daily tour operations through various assignments and posts. Visitor Relations team members are expected to demonstrate strong customer focus, active visitor engagement, and enthusiasm for learning and sharing accurate information related to aviation, technology, and innovation concepts. Team members collaborate closely to ensure smooth, ontime daily operations in support of overall facility priorities.
This is a fulltime position that includes work on weekends and holidays. The facility currently operates five days per week, Thursday through Monday. Operating hours may change based on seasonal demand, special events, and operational growth.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

Required Qualifications:
• 1 or more years' related work experience in a role which required strong customer service and communication skills
• Experience with a role that requires presenting, training, teaching, or acting in a client facing environment
• Experience working in a team environment
• Proven reliability, punctuality and regular attendance
• Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays
• Must be able to work in standing or walking positions for up to six (6) hours per shift


Nice to Have Skills & Experience

Preferred Qualifications:
• Six months' experience giving public tours and/or public speaking
• Six months' experience with technology related to events, exhibits, or POS
• Proficient with Microsoft Office tools
• Any experience with Boeing and/or Boeing Future of Flight
• Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years' related work, Bachelor, etc.).


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.