Retail Assistant Branch Manager

Retail Assistant Branch Manager (073384) Join a diverse and inclusive team within Woodforest National Bank, one of the largest privately owned employee‑owned banks in the nation. We focus on building relationships and discovering opportunities to better serve our communities and customers. We volunteer with local charities and food banks to give back to the communities we serve. Overview The Retail Assistant Branch Manager supports the Retail Branch Manager in driving results and supporting the mission in the growth of consumer and business customer relationships, community engagement, and in‑store partner relationships, while delivering the Woodforest Experience to every customer. Key Responsibilities Assist Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer. Be a “Keeper of the Woodforest Culture,” creating energy around Retail objectives and initiatives. Assist Manager in developing and leading innovative strategies to grow, retain, and deepen consumer and business relationships. Proactively grow business deposits and loans through inside and outside business calling. Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners. Embrace and lead a technology‑driven customer experience. Lead, partner, and execute a community engagement strategy with a Community Development Relationship Manager. Inspire and coach team members to reach their full potential and act as a positive role model. Demonstrate flexibility to perform every other duty as assigned. Other Responsibilities Exhibit operational excellence through diligent adherence to policies and procedures. Maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures, and guidelines. Practice branch security procedures and protect customer confidentiality and privacy. Perform branch servicing duties such as cash and vault balancing; ordering cash, cards, reports, audits and control checks; maintaining and servicing ATMs; and cleaning work areas. Address customer questions and concerns by telephone and in person or refer to appropriate internal resource with ownership until final resolution. Proactive pursuit of business outside the branch. Inspired, goal‑oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales. Open to direct coaching and feedback. Ability to work flexible or extended hours to meet business needs; demonstrated reliability. Passion for taking care of people and effective problem‑solving, maintaining composure and a positive attitude with customers and team members. Quickly learn products, services, policies, procedures, regulatory guidelines, and engage in sales and service processes. Excellent organizational skills with the ability to prioritize workload and multi‑task in a fast‑paced environment while maintaining accuracy and attention to detail. Understand instructions, forms, applications, and be familiar with financial statements and credit reports. Qualifications Minimum 3 years of relevant and transferable sales and/or customer service experience, OR an Associate’s degree and 2 years of relevant experience, OR a Bachelor’s degree and 1 year of relevant experience. Demonstrable leadership ability and experience; prior supervisory experience is helpful. Previous in‑store banking experience preferred, but not required. Positive and engaging attitude. High School Diploma or equivalent required. Full‑time availability. Mentor or lead a team of junior staff but no formal personnel‑decision responsibilities. Travel up to 25% or more outside the branch as needed. Ability to stand for extended periods, walk, move, bend, stoop or sit briefly, and occasionally lift up to 30 lbs. Benefits Employee Stock Ownership Plan (ESOP) with 50c added for each $1 saved (up to 6% eligible pay) — match in Woodforest stock. Opportunities for long‑term growth and professional development. Competitive base pay with regular compensation reviews. Paid time off for branch employees; paid vacation and sick time for corporate employees. 12 comprehensive medical plans at an affordable cost. 100% paid short and long‑term disability, life, and AD&D insurance. Employee Assistance Program for physical, mental, and financial health. Resource Champions to connect you to banking, wealth planning, ESOP, health & wellness, community involvement, and financial literacy programs. Additional benefits available as per company policy. Equal Opportunity Statement Woodforest National Bank is an Equal Opportunity Employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to any factor protected by applicable federal, state, or local laws. Other Information Woodforest National Bank services customers across multiple states including Alabama, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Mississippi, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia. #J-18808-Ljbffr Woodforest National Bank