Industry AI - Customer Facing Project Manager Expert

Industry AI - Customer Facing Project Manager Expert We help the world run better. At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We are builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What You Build As the senior delivery anchor for customer‑facing, forward‑deployed engagements, you will lead the end‑to‑end delivery of complex, high‑stakes AI initiatives, from early discovery and rapid prototyping through production deployment and scaling. You are accountable for delivery outcomes, customer trust, and execution excellence, translating ambiguity into structured execution and ensuring that what is built works in the customer’s real environment—across data, compliance, integration, and organizational constraints. In this role Lead all phases of the customer engagement lifecycle, from discovery and scoping through delivery, client acceptance, and scale‑out. Own project scope, timelines, risks, and outcomes, ensuring delivery aligns with agreed success criteria and business objectives. Drive implementation excellence and customer adoption, ensuring delivered solutions meet technical, operational, and business expectations. Understand customers’ businesses and industry‑specific challenges and translate them into sustainable solutions. Serve as the primary delivery interface for senior customer stakeholders, including executive leadership, building trust and managing expectations. Establish tight, outcome‑focused delivery rhythms, including frequent demos, transparent progress tracking, and proactive risk management. Navigate complex customer environments, balancing ambition with real‑world constraints such as data readiness, compliance, and system integration. Feed field learnings back into SAP product and engineering teams, converting delivery insights into reusable playbooks and roadmap input. What You Bring Proactive approach to leveraging AI in everyday workflows, ensuring high‑quality outputs through thoughtful context design and system integration. Demonstrated ability to apply deep industry and/or end‑to‑end process knowledge to lead complex, customer‑facing engagements, acting as a senior delivery anchor and translating business objectives into executable decisions. Proven ability to work in an Agentic AI context, shaping and applying AI agents that act autonomously within defined boundaries, collaborate with human stakeholders, and deliver measurable business outcomes. Extensive experience in project or program management within enterprise software, AI delivery, or customer‑facing environments. Preferably project experience in asset‑centric industries (oil & gas, utility, transportation, mill, mining). Proven ability to lead ambiguous, high‑impact engagements from first customer interaction to production‑ready solutions. Strong capability to operate in customer‑embedded settings, navigating executive stakeholders, organizational complexity, and delivery pressure. Delivery mindset with high ownership, bias for action, and accountability for end‑to‑end outcomes. Excellent problem‑solving and communication skills, translating customer needs into actionable execution plans for technical teams. Strong understanding of agile delivery approaches and experience coordinating across engineering, AI/ML, product, and go‑to‑market teams. Solid awareness of enterprise AI deployment realities, including data readiness, model limitations, compliance, and integration considerations. Where You Belong You will be part of a growing AI and industry‑expert team dedicated to serving customers across the Americas, Europe, and Asia. We build a collaborative, high‑impact environment that brings together deep AI expertise, strong industry knowledge, and regional understanding to help customers innovate, transform, and lead in their markets. This team thrives on working together to turn complex business challenges into practical, scalable solutions. You will find an environment that values curiosity, ownership, and continuous learning, where new ideas are encouraged and real‑world impact matters. This is a place for people who enjoy building something new and thrive if they are customer‑centric, motivated by meaningful outcomes, and comfortable navigating ambiguity in a fast‑evolving AI landscape. Compensation & Benefits Compensation Range Transparency: SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 254,800‑613,200 USD. The actual amount to be offered will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any variable incentive includes a targeted dollar amount and any actual payout is dependent on company and personal performance. Benefits: See SAP North America Benefits for a summary of eligibility requirements. Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability in compliance with applicable legal requirements. SAP is committed to equal employment opportunity and provides accessibility accommodations to applicants with physical or mental disabilities. If you need accommodations, please email the Recruiting Operations Team at View email address on click.appcast.io. Requisition ID: 453921 | Work Area: Consulting and Professional Services | Expected Travel: 0‑10% | Career Status: Executive | Employment Type: Regular Full Time | Additional Locations: #LI‑Hybrid Nearest Major Market: San Jose | Nearest Secondary Market: Palo Alto | Job Segment: Project Manager, Embedded, Cloud, ERP, Consulting, Technology #J-18808-Ljbffr SAP SE