Scheduling Coordinator - Bilingual

Job Description

Job Description

Arbor Therapy is a leading provider of therapeutic services across the lifespan in the East and West Valley of Phoenix, Arizona. With a mission to provide exceptional, compassionate, and evidence-based care , Arbor Therapy is dedicated to making a positive impact on the lives of each client and their family. We are committed to helping each client reach their full potential through a collaborative, individualized approach and believe in the power of positive, strengths-based support and care.

What Makes Us Different:

We don't just talk about culture-we live it. Our Culture Committee is employee-led and dedicated to making Arbor Therapy a place people love to work. From team appreciation events and wellness initiatives to fun giveaways and thoughtful celebrations, we create space for connection, recognition, and joy-because a great team starts with a great environment.

Role Overview:

We are currently seeking a passionate and dedicated scheduling coordinator to join our growing team to manage client appointments and attendance. As a member of the Arbor Therapy team, you will have the opportunity to work with a diverse range of clients and contribute to their overall well-being and create a smooth client experience.

Key Responsibilities:

• To manage all new ongoing schedule requests and schedule change requests and updates.
• To assist Reception with coverage, as needed.
• Coordinating with healthcare providers to ensure proper care for clients
• Managing client records and updating information as needed
• Communicating with clients regarding appointments, procedures, and general inquiries
• Collaborating with insurance companies to verify coverage and obtain authorization for services
• Providing administrative support to the healthcare team
• Ensuring compliance with healthcare regulations and guidelines
• Handling client inquiries and concerns in a professional manner

We offer a comprehensive benefits package, including:

• Medical, dental, and vision coverage (Fully covered dental and vision + competitive medical plans)
• Paid time off and paid holidays
• 401(k) with 3% company match
• Company-sponsored Cash Balance Retirement Plan
• Continuing education and professional development support
• EOS Gym membership (100% employer-paid)
• Company-provided logo wear and milestone recognition
• Employee-led Culture Committee with quarterly events and team-building activities
• Supportive team environment with real opportunities for growth

Requirements:

• Healthcare scheduling experience is required
• Experience in pediatric or adult therapy preferred but not required
• Excellent teamwork, communication, and organizational skills required
• Bilingual in Spanish required
• Ability to cover closing shift, when needed
• Proficiency in Microsoft Suite
• Adoption and comfort with Arbor Therapy's core values

Our Core Values

Energetic | Follow Through | Growth Minded | Intentional | Open

These values guide how we work, communicate, solve problems, and support one another.

Working Conditions:

This position requires intermittent standing, lifting, kneeling, and sitting. In addition, this position may include working closely with clients who have mental, physical, and/or behavioral diagnoses and may be verbally or physically combative.

Arbor Therapy is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We foster the same inclusion both within our company and our stakeholders and partners.