Customer support specialist

We are seeking a dedicated Customer Support Specialist to join our team. In this role, you will be the frontline point of contact for our customers, providing exceptional support through troubleshooting, sales assistance, and ongoing customer service. Your primary focus will be to ensure customer satisfaction by effectively resolving issues, guiding customers through product-related questions, and helping them find solutions that meet their needs.

salary: $24 - $26 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Troubleshoot and diagnose customer issues, providing clear and effective solutions.
• Assist customers with product-related questions and support their purchasing decisions.
• Maintain thorough knowledge of company products and services to provide accurate information.
• Document customer interactions and issue resolutions accurately in our CRM system.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Collaborate with internal teams to escalate and resolve complex issues.
• Identify opportunities to promote additional products or services that meet customer needs.
• Contribute to continuous improvement of support processes and customer experience.

Skills

• Customer support
• Follow-up
• Active Listening
• Empathy
• CRM
• ERP (1 year of experience is required)
• Telephone Etiquette

Qualifications

• Years of experience: 0 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.