Field Service Technician (Chicago, IL)

Field Service Technician (Chicago, IL)

This position will provide technical service to Sealed Air customers and promote the use of Sealed Air Cryovac packaging materials and Sealed Air Cryovac equipment systems. Supporting sales and marketing within the accounts by providing timely completion of both external and internal service call reporting along with detailed administrative documentation including, account performance reports, customer relation management and project updates.

Job Description:

Provide equipment troubleshooting, repair and maintenance service to customers using Sealed Air Cryovac materials. Assist or coordinate/supervise customer personnel in installation of equipment along with training customers in equipment operation, maintenance and sanitation. Inform customers of safety regulations, technical information, modifications and improvements. Analyzes packaging quality and production problems to determine if equipment, material or product related. Advise customers in establishing preventative maintenance programs and spare parts requirements. Enhance customer relations with regular calls, value capture, audits of equipment, securing parts and advise on packaging techniques per territory business plan. Assists sales in supporting new products and and opportunities. Supporting sales and marketing with timely completion of all administrative reports.

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.