SLA-Driven Call Center Operations Manager

ASM Research, An Accenture Federal Services Company

A leading consulting firm is seeking a Call Center Operations Manager in Boise, Idaho. This role involves overseeing day-to-day call center functions, ensuring compliance with federal privacy standards while enhancing operational efficiency. Candidates should have 7-10 years of experience with strong project management and staff training skills. A Bachelor's degree in a relevant field is essential, along with PMP or ITIL certification preferred. The salary range is $111,400 to $150K. #J-18808-Ljbffr

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Vacancy posted 12 hours ago

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