IT Desktop Support Technician

Job Description

Job Description

Desktop Support/IT Deployment Technician
Location: Tacoma, WA

Start Date: July 13, 2026 
End Date:  October 31, 2026 
Duration: 4-month contract 
Schedule:  M–F, flexible shifts (days/nights based on hospital/site needs) 

Compensation: $25-$30/HR

Requirements:

• 3+ years’ experience as PC/computer technician or similar role 
• Experience with LAN/WAN networks troubleshooting 
• Thorough knowledge of computer systems and IT components 
• Experience working in a healthcare environment  
• Experience working in an enterprise IT environment 
• Experience in remote PC troubleshooting 
• Good knowledge of internet security and data privacy principles 
• Printer support experience 
• Excellent troubleshooting skills 
• Excellent communication abilities and customer service skills 
• Exceptional organizing and time-management skills 
• BSc/BA in Computer Science, engineering, relevant field, or a combination of relevant experience 
• Relevant certifications (e.g. CompTIA A+) will be an advantage 

Job Description: 

We are seeking Level 2 Deployment Technicians to support a large-scale endpoint modernization initiative involving the replacement and upgrade of approximately 4,000 end-of-life devices across the Tacoma, Washington area.

This role is a core execution position, responsible for end-to-end device deployment, including imaging, installation, troubleshooting, and user validation. Technicians will ensure devices are fully operational, properly configured, and accurately tracked throughout the deployment lifecycle. 

This is a hands-on, high-volume deployment role requiring strong technical skills, efficiency, and the ability to work independently in a fast-paced healthcare environment. 

Key Responsibilities: 

• Perform device swaps and full replacement workflows for desktops and laptops across assigned sites  
• Execute device imaging and configuration (Windows 11 upgrades and Windows 10 for exception devices) 
• Set up workstations, including cable management, peripherals, and physical installation  
• Conduct functional testing and end-user validation to ensure devices are fully operational prior to handoff 
• Provide onsite and remote troubleshooting support for hardware, software, and network connectivity issues 
• Support printer and peripheral setup and troubleshooting as part of workstation deployment 
• Maintain accurate asset tracking and inventory updates throughout deployment lifecycle, including system updates and replacement mapping  
• Document deployment activities, issues, and resolutions in appropriate tracking systems 
• Ensure adherence to deployment schedules, quality standards, and asset management processes 
• Deliver strong customer service and communication to end-users during device transitions