Web Content Specialist
$33 - $35 per hourStrategic Staffing Solutions
Job Description Job Title: Web Content Specialist Location: Richmond, VA Duration: 2 Years Pay Rate: $33 - $35/HR (W2 Only) Job/Role Description:
- This role partners with internal customers across the enterprise to develop, build, test, and release inbound digital customer messages.
- This is a production-heavy position where meeting deadlines and providing high-quality, error-free work are equally important.
- Success in this role requires providing exceptional customer service, juggling multiple in-progress projects, maintaining a high level of attention to detail, and remaining adaptable in a dynamic environment.
- Basic technical skills are required to understand and use API tools, create test accounts, and build, test, and troubleshoot messaging in various environments.
- Partner with internal customers to develop and execute messaging based on their intent and objectives.
- Work within an internal framework to build, test, and release digital messages to web and mobile banking applications.
- Apply analytical thinking to create targeting that ensures messages are delivered to the intended audience.
- Work within Insomnia to execute GET and POST requests for testing and troubleshooting messaging logic.
- Test messages across various channels using web browsers, Xcode, and Android Studio.
- Communicate project status closely with individuals and teams across the organization.
- Gather and analyze data from Tableau, Splunk, or other sources as requested.
- Follow established team processes and actively engage in process improvement efforts.
- 3+ years of digital messaging experience
- 1+ years of experience using macOS
- Strong internal customer relationship management skills with a focus on building relationships and ensuring customer needs are met
- Growth mindset with the ability to thrive on challenges and use failure as a catalyst for learning and development
- Highly detail-oriented with a strong focus on ensuring successful completion of complex campaigns involving multiple variables and stakeholders; identifies issues others may overlook
- Proven ability to multi-task, prioritize work, and thrive in a fast-paced environment while managing multiple projects simultaneously
- Strong verbal and written communication skills with the ability to communicate clearly and concisely with customers, team members, and mid-level management in both in-person and virtual settings
- Resourceful problem-solver able to find answers when they are not readily available
- Experience with content management systems, including navigating platforms, entering text, uploading images, and selecting metadata tags
- Experience using Google Workspace products including Gmail, Calendar, and Drive
Vacancy posted 2 days ago
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