Clinic Operations Coordinator

Job Description

Job Description

Clinic Operations Coordinator

CAPS Pregnancy+ Medical Clinics | Downtown Clinic, San Diego

Full-time | Monday through Friday, 8:30 a.m. to 5 p.m. | On-site

Put your organizational skills and heart for serving others to work at CAPS Pregnancy+ Medical Clinics. We’re seeking a Clinic Operations Coordinator to oversee daily operations at our Downtown Clinic, support staff and volunteers, and help create a welcoming, caring environment for patients facing unintended pregnancies.

ABOUT THE ROLE

The Clinic Operations Coordinator manages and works with personnel at the designated CAPS clinic, opens and closes the clinic, and serves patients as a receptionist and/or Patient Care Specialist (PCS). Working with the Director of Non-Medical Services, this role helps ensure professional patient services and efficient clinic operations so our team can focus on meeting patients’ needs.

PATIENT CARE SPECIALIST TRAINING

The person in this role must complete Patient Care Specialist training and serve in that capacity as needed. Training equips you to listen with compassion, provide education and resources, and support patients as they consider their pregnancy options.

RESPONSIBILITIES

Patient Services and Clinic Support

• Answer patient and business calls professionally and promptly.

• Schedule patients and provide reception and Patient Care Specialist support as needed.

• Oversee quality standards in patient services and charting.

• Maintain phone logs and requested statistics.

• Send urgent prayer alerts to the prayer team.

• Maintain efficient office flow, ensure daily cleaning is completed, and open and close the clinic.

Personnel Oversight and Scheduling

• Supervise non-medical personnel in daily operations.

• Provide oversight, prayer, encouragement, and direction to staff and volunteers.

• Maintain a positive, respectful, grace-filled atmosphere and model biblical integrity and open, solution-focused communication.

• Train new Patient Care Specialists and receptionists using CAPS training guidelines.

• Keep personnel charts updated and request necessary documentation.

Compliance and Administrative Support

• Maintain confidentiality in training, practice, and policy enforcement.

• Assist with required AAAHC competencies and training for non-medical personnel.

• Complete administrative tasks assigned by the Director of Non-Medical Services.

• Serve as the clinic’s Safety Leader.

• Coordinate reporting and follow-up for equipment, technology, and facility repairs.

Supplies, Resources, and Volunteer Support

• Order non-medical supplies and keep patient resources and brochures stocked.

• Organize and distribute birthday cards for non-medical volunteers.

• Assist with fundraising events, training, and other projects when available.

QUALIFICATIONS

• A personal Christian faith and relationship with Jesus Christ.

• Strong commitment to the sanctity of all human life and agreement with CAPS’ Statement of Faith, Statement of Purpose, and policies.

• Excellent oral and written communication skills.

• Ability to organize and prioritize work without constant supervision.

• General office operations experience, preferably two years.

• Computer proficiency, including Microsoft Word and Excel.

• Christian ministry experience preferred.

• Ability to respect and protect confidential information.

• Valid California driver’s license. Travel to various clinics and/or transport of equipment or materials is an essential function of this role.

Reports to: Director of Non-Medical Services.

Join a team dedicated to upholding the value of life in San Diego, one life at a time.

Please submit your resume to apply. The full position description is also available at

CAPS Pregnancy+ Medical Clinics is a faith-based nonprofit that provides free medical care, education, and compassionate support to women navigating unexpected pregnancies. We offer confidential services like pregnancy testing, limited ultrasounds, and personalized resources to help women feel informed and cared for.

Our team is committed to the value of every human life, and we meet each patient with love, hope, and respect. When requested, our nurses also provide education on abortion procedures so women understand their options. We do not perform or refer for abortions.

Company Description

CAPS Pregnancy+ Medical Clinics is a faith-based nonprofit that provides free medical care, education, and compassionate support to women navigating unexpected pregnancies. We offer confidential services like pregnancy testing, limited ultrasounds, and personalized resources to help women feel informed and cared for.\r\n\r\nOur team is committed to the value of every human life, and we meet each patient with love, hope, and respect. When requested, our nurses also provide education on abortion procedures so women understand their options. We do not perform or refer for abortions.