Program Manager III

Role Description

This is a fully remote role supporting our GMP Lab in Middleton, Wisconsin. We welcome applicants from all locations within the US. Must be legally authorized to work in the United States without sponsorship. Must be able to pass a comprehensive background check, which includes a drug screening.

Client facing role responsible for managing the client relationship and on-time delivery of program objectives. Oversees the coordination and management of a program by:

• Monitoring program/project status
• Adhering to timelines and budgets
• Aligning goals of projects to meet needs of the program

Acts as the primary liaison between the client, business development, and the project team facilitating the flow of information between all parties. Works closely with laboratory management to ensure that the project deliverables meet customer expectations and financial commitments. Negotiates and makes real-time decisions with the client. Drives compliance to company and project management standards across departments for a cohesive customer experience. Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement. Acts as chief liaison to the operational personnel of major clients and is responsible for large study programs.

A Day in the Life:

• Facilitates routine client facing meetings and attends internal meetings
• Coordinates client visits in tandem with Business Development and Lab Operations management
• Supports/Leads program governance model
• Oversees complex stability launch coordination
• Responsible for the FTE project management, including setup, monitoring and completion
• Responsible for client project prioritization
• Establishes project status trackers, distributes to project team, and reviews output to ensure project deliverables are met
• Evaluates and escalates risks across projects, monitoring and soliciting feedback
• Responsible for projections/forecasts for large FTE programs, adhering to client budgets and utilization targets, adjusting forecasts or project priority weekly as necessary; communicate routine FTE utilization and spend
• Manages contract process in tandem with Business Development, owns individual client project contract renewals, ensures appropriate review from relevant stakeholders; drives new opportunities from existing clients
• Provides training and support to Program Manager I and Program Manager II, driving consistency with program management processes
• Responsible for client relationship. Responds to client inquiries, leads client communications
• Responsible for managing client expectations and execution of program deliverables in collaboration with Laboratory Operations management
• Acts as primary liaison between client management team and Laboratory Operations

Qualifications

• Bachelor's degree or equivalent and relevant formal academic/vocational qualification
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 7+ years) or equivalent combination of education, training, & experience

Requirements

• Strong science and/or business acumen
• Demonstrated experience in FTE project management, including financial responsibilities such as forecasting FTE strongly preferred
• Thorough knowledge of GMP regulations preferred
• Strong verbal, written and presentation skills
• Superior time management, planning, and organizational skills
• Proven analytical skills
• Demonstrated compliance with procedures and policies
• Ability to perform multiple tasks effectively in a stressful environment
• Extensive knowledge and experience in Project Management
• Strong client relationship management skills
• Ability to work effectively with multi-level teams
• Ability to work in a fast-paced undefined environment
• Strong negotiation skills

Benefits

• Thermo Fisher Scientific values the health and wellbeing of our employees.
• We support and encourage individuals to create a healthy and balanced environment where they can thrive.