Patient Access Technician

Patient Access Technician

JOB-10046761

Anticipated Start Date

June 15, 2026

Location

Norfolk, VA

Type of Employment

Contract Hire

Employer Info

Our client is one of the largest and most prestigious pediatric health care providers in the country and the leading pediatric health system in North Texas. Their mission is to make life better for children and be committed to the community. In addition to providing health care, they are a leader in life-changing treatments, innovative technology and ground-breaking research, advocacy, education, and preventive care. Many of their roles are temp-to-hire, giving our client and our candidates the opportunity to ensure they are the right fit for a full-time position, as this comes with career advancement opportunities and excellent benefits.

Job Summary

We are seeking individuals to join our client’s team as Patient Access Technician in the Emergency Department (ED). In this role, you will serve as the first point of contact for patients and families, ensuring a positive, efficient, and professional registration experience. You will be responsible for patient registration, insurance verification, admissions processing, and maintaining accurate patient records while supporting patient flow in a fast-paced hospital environment. This position requires strong customer service skills, attention to detail, and the ability to perform effectively in high-stress situations.

Job Description

• Greet and assist patients and families in a courteous and professional manner
• Collect, verify, and update patient demographic information
• Verify insurance eligibility and coverage accurately
• Collect co-payments and process financial information as required
• Obtain and process consents (in person, by phone, or through legal authorization when applicable)
• Scan and upload documents into the electronic medical record (EMR) system
• Complete patient registrations and admissions for the Emergency Department and Children’s Pavilion
• Maintain accurate, timely, and compliant documentation
• Support multiple departments within the hospital as needed
• Ensure smooth patient flow through efficient registration processes
• Perform other duties as assigned

Skills Required

• Strong customer service skills with a patient-centered approach
• Insurance verification and eligibility knowledge (required)
• Ability to work in a fast-paced, high-volume Emergency Department environment
• Excellent attention to detail and organizational skills
• Strong communication and interpersonal skills
• Ability to handle stressful and sensitive situations professionally
• Comfort working with multiple systems and computer applications simultaneously
• Dependable, adaptable, and team-oriented mindset
• Prior hospital registration or healthcare experience preferred but not required

Education/Training/Certifications

• Highschool diploma or GED required

Additional requirements

• Shift Hours: 8a-430p and every other weekend

Pay Rate

• $25 per hour (Compensation is offered based on experience, skills, and market factors)