Operations Manager I

Job Description

Job Description

Salary:

SiteLine Services began in the same way many good things do. On a handshake and a commitment to doing things the right way. SiteLine was built on success and relationships formed through our sister company. Over the years, they noticed a growing demand to be a one-stop shop on every construction site. The commitment and relationships built have grown into something bigger, a reputation for showing up, solving problems, and keeping our word.

SiteLine Services is built on core values, vision, and a mission thats been proven to work in the field time and time again. We are able to sustain this through our linking values of trust, relationships, integrity, service, and stewardship. These values support our core purpose; to build great relationships, one project at a time!

SiteLine Services is a financially strong and growing on site services vendor operating across commercial, industrial, and specialty construction markets. The company is seeking an Operations Manager to serve as the lead member of the leadership team.

Summary

The Operations Manager is accountable not only to the day-to-day operations, but also the financial well-being of the organization. The Operations Manager is responsible for assisting in development of a Strategic Business Plan that aligns with the Executive Teamsexpectations and ensures a commanding position in the market and then drives execution of the plan. They will apply exceptional interpersonal skills to: 1.) develop strong client relationships that instill a high-level of confidence, which results in being awarded the work; 2.) develop strong subcontractor and supplier partnerships that drive a competitive and sustainable low-cost structure; 3.) support the sales process to ensure project proposals are well understood, well planned, sold on value, with a cost structure that supports profitable growth 4.) recruit and retain a diverse and highly proficient workforce, operational management staff and support staff; 5.) develop and inspire that workforce to get profitable results and foster long-term positive client relations through a high level of execution.

Roles and Responsibilities

The Operations Manager will perform the following duties in a safe, productive, and effective manner:

• Responsible for both project and regional-level profit and loss
• Responsible for maintaining positive cash flow at both project and regional levels:

• Assumes accountability for functions related to billings including: the breaking down of initial billing ensuring no under billings, and positive cash flow; ensuring assistance is provided to A/R and Legal for timely collections

• Supports the management of SG&A (Selling, General, and Administrative) costs at the regional level
• Guides and directs Operations Management in the development, productivity, promotion, and financial aspects of the organizations projects and services
• Maintains a sound plan of operational and associated support department organization, establishing policies and standard operating procedures to ensure adequate management development and to provide for capable management succession
• Performs post job customer satisfaction surveys and shares results with necessary team members

• Identifies survey trends and implements action plans for improvement

• Regularly meet with subs and suppliers at an executive level to assess performance and to solicit feedback on the strength of the business relationship
• Ensures project schedules and logistics plans have been developed and vetted for all bids
• Ensures historical data has been used to develop aggressive but realistic production units to be used in bids
• Regularly updates historical database in conjunction with Pre-Construction Management
• Ensures there is a smooth transition and handoff of projects from the pre-construction to operations teams
• Creates the structure and processes necessary to manage the organizations current activities and its projected growth
• Ensures that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations
• Forecasts hiring and staffing needs for operational positions based on the business plan/ backlog and ensures those needs are filled
• Is accountable for compliance (Company and subcontractors) with prevailing wage requirements, Project Labor Agreements, workforce utilization, MBE/SBE participation, etc.
• Provides guidance, direction, coaching, and support to direct reports to maximize individual and overall department performance. Ensures support managers within area of responsibility also provide guidance, direction, etc. to their direct reports

• Responsible for holding timely performance appraisals and progress reviews
• Assists direct reports and staff in developing short and long-term goals
• Ensures direct reports and staff receive appropriate training that aligns with career development plans.

• Collaborates with HR to ensure compliance with employment laws, labor laws, and related Company policies; may be responsible for conducting training or coordinating workshops related to such compliance

Requirements

• Bachelor's degree required, Masters degree preferred
• Twenty years related experience with ten years being in a senior level construction management role or equivalent combination of education and experience
• Proficiency in Microsoft software programs such as Word, Excel, and PowerPoint
• Basic understanding of construction software such as Primavera, Timberline, Vista, and the like

The following competencies are needed to successfully perform this job:

• Ability to read, analyze, and interpret general business documents, technical procedures, and government regulations. Documents of note include:
  • Financial reports
  • Project Financials
  • Business Unit Financials
• Ability to write reports, business correspondence, and procedures
• Ability to identify, understand, and mitigate risk to Company in contract language, especially in regard to indemnity clauses, safety, warranty, schedule delays, ancillary expenses of litigation, and arbitration
• Ability to communicate with all levels of co-workers including executive management
• Ability to communicate well with client executives
• Ability to develop and present presentation materials for meetings and/or company events
• Ability to work with mathematical concepts such as cost benefit analysis
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Strong financial, insurance, and bonding knowledge of the company
• Ability to effectively present and sell market information and respond to questions from groups of managers, clients, customers, and the general public
• Discerning, i.e. able to distinguish between different situations, gather information, draw conclusions, and decide on an appropriate course of action

• Able to clearly and quickly work through complex business and people issues at Department, Project, and Burg Levels

• Ability to understand and apply working knowledge of contracts, specifications, drawings, and scope of work

Come join SiteLine Services as we expand our footprint within the ever-changing construction industry. This is a full-time position that offers a variety of benefits and ancillaries. Compensation is negotiable based on experience. SiteLine Services is an equal opportunity employer. We look forward to meeting and getting to know you. Thank you for allowing us to be your potential employer of choice.