Customer Service & Dispatch Coordinator

Job Description

Job Description

Customer Service & Dispatch CoordinatorTeam-Oriented | Career Growth OpportunityReading, PA & Surrounding AreasFull-Time | Monday-Friday | 7:00 AM - 4:00 PMDo you thrive in a fast-moving environment where no two days are the same?Are you the type of person who can juggle calls, solve problems quickly, keep schedules organized, and still make customers feel taken care of?If so, we want you on our team.We are a growing Electrical, Plumbing, and HVAC service company looking for a motivated, organized, people-focused Dispatcher / Customer Service Representative with experience in dispatching and administrative support to help keep our operations running smoothly and our customers happy.This role is NOT just answering phones. You'll be the communication hub between customers, technicians, and office staff - helping coordinate service calls, solve scheduling challenges, and create an exceptional customer experience every day. Compensation & Benefits$22-$27/hour based on experienceQuarterly performance-based bonusesHealth, Dental, Vision, Life, STD/LTD & Retirement BenefitsPaid Holidays & VacationCareer Growth & Training OpportunitiesStable, Established Company with Long-Term OpportunityTeam-Oriented Work EnvironmentWhat You'll Be DoingAnswer incoming customer calls with professionalism and urgencySchedule and dispatch technicians efficiently throughout the dayCoordinate service appointments for electrical, plumbing, and HVAC callsMaintain accurate job information and scheduling updates in Service TitanAssist customers with memberships, maintenance scheduling, invoices, and paymentsFollow up on estimates, customer satisfaction, and open jobsSupport office operations including permits, proposals, and administrative tasksWork closely with a supportive team that values accountability and communicationWe're Looking For Someone Who:Has strong customer service and communication skillsCan multitask, stay organized, and thrive in a fast-paced environmentHas experience with administrative support and office coordinationHas dispatching experience in plumbing, HVAC, electrical, or other home service industriesIs comfortable learning new systems and technologyHas experience with Service Titan (helpful, but not required - we will train the right person)Brings a positive attitude, reliability, and a team-first mindsetWe're Looking for Someone Who Wants More Than "Just a Job"We want someone who takes pride in helping customers, supporting their team, and making a real impact every day.If you're dependable, motivated, and ready to grow with a company that values hard work and great people - we'd love to hear from you.Apply today and become part of a company that keeps homes and businesses running throughout Reading, PA and the surrounding areas.