On-Duty Operations Manager (OD)

Overview Join our team! We are looking for responsible, safety‑aware, CPR/AED/First Aid Certified, punctual candidates who demonstrate high professional standards and a strong customer service orientation to join JCC Greater Boston, a vibrant community center and welcoming workplace with a strong emphasis on teamwork and making a difference in the lives of others. This key role helps us maintain a safe and welcoming environment. Under the supervision of the OD Coordinator, the OD Operations Manager provides operational oversight and serves as a reliable, collaborative, and professional presence in the community to support members and staff on duty, particularly outside of prime business hours. This position is primarily responsible for providing staff and members with effective and timely guidance, problem resolution, direction, and interventions to ensure we deliver excellent customer‑centric services aligned with JCC values and conduct and service level expectations. JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston’s core values — Belonging, Joyfulness, Collaboration, and Transformation — which resonate with many who do not identify as Jewish. Primary Responsibilities Provide collaborative, communicative, and decisive oversight of the building Exhibit a vigilant and active oversight presence and visibility Perform ongoing building rounds during shift (at least once every 30 minutes) Respond to calls and requests in a timely manner Provide effective and timely resolution to complex situations, questions, concerns, and conflicts in a fast‑paced environment; elevate issues to security or other leadership/management as needed Provide support, communication, and decision making that prioritizes community safety and adheres to conduct standards As the first point of contact, promptly respond to any medical emergency in the building Receive, address, document, and share communications from shifts; ensure clear, detailed incident and process documentation and timely incident/accident reports Address suspicious or unsafe behaviors or activity; contact JCC security as needed Foster a welcoming, friendly, and respectful environment; model professional conduct Present professionally, greet members by name (when known), listen to concerns, and work toward resolution or interim remedies to diffuse situations Enforce all procedures and policies of the JCC, including Health & Fitness department policies and On‑Duty Manager procedures Report accidents, incidents, and concerns to the OD Coordinator with appropriate documentation and follow‑up Standard Staff Expectations Actively create an inclusive and welcoming environment where each individual is valued and part of the community Participate as an essential member of the Health & Wellness team and serve the entire community Support JCC Greater Boston’s mission, vision, and values of Belonging, Joyfulness, Collaboration, and Transformation Participate in all assigned trainings and meetings Record hours worked in Paylocity as scheduled during onboarding Follow JCC policies and practices; be punctual and provide shift coverage notices as required Other duties as assigned This is a regular, non‑exempt, limited part‑time position of 4–18 hours per week. It offers a supportive, vibrant in‑person work environment and a starting pay rate of $20.00 per hour. The pay rate will be determined by qualifications, experience, and JCC's internal equity. Requirements Education and Experience: Requires a high school diploma or equivalent and at least 1 year of successful experience overseeing a function or people. An equivalent combination of education and experience may be substituted at the JCC’s discretion. Must currently hold a valid and active CPR/AED/First Aid Certification Strong computer skills: proficiency in Microsoft Outlook, Word, and Excel Skills and Abilities Ability to relate to the needs of members and families and translate feedback into meaningful experiences Ability to tactfully handle challenging conversations; trained in de‑escalation or willing to be trained Excellent organizational and time management skills Ability to multitask, adapt to evolving needs, and manage situations diplomatically Strong interpersonal, listening, communication, persuasion, and negotiation skills Good judgment and decision‑making abilities Commitment to building strong relationships with a diverse member base Willingness to work early mornings, evenings, and weekend hours Physical Requirements This position must be performed onsite. Ability to work in a busy, dynamic, noisy environment, lift up to 40 pounds, sit and kneel to reach children, and stand/walk for long periods (often an entire shift). ADA Statement Individuals must possess these criteria for knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation. Benefits JCC Greater Boston offers a generous benefits package and a rewarding work environment. Highlights include access to the JCC’s fitness, recreation, and wellness facilities in Newton and seasonal benefits. Benefits are subject to review and change. Use of the Fitness Center during active seasonal employment Free or discounted camp enrollment for employees’ children (discount prorated based on scheduled hours) A note on culture: JCC Greater Boston is committed to valuing diversity and creating an open, welcoming setting for all. We encourage applications from women and underrepresented groups. For more about our culture and careers, visit our careers page: JCC Greater Boston is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, ancestry, veteran status, marital status, pregnancy, genetic information, or disability. #J-18808-Ljbffr